What is better Zoho Desk or HelpCenter.io? To ensure that you get the most useful and productive Knowledge Management Software for your firm, you have to compare products available on the market. For example, here it is possible to match Zoho Desk’s overall score of 9.0 against HelpCenter.io’s score of 8.0. You can even review their general user satisfaction: Zoho Desk (100%) vs. HelpCenter.io (96%).
Furthermore, you can assess their strengths and weaknesses feature by feature, including their contract conditions and costs. By comparing products you are improving your chances to pick the best software for your needs. It’s clear you have to know your specific needs to realize which solution meets those needs.
We realize that not all people have enough time to test a wide range of various solutions, so we came up with a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Zendesk, Freshdesk, Freshdesk Omni.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
Almost as essential as useful features and customer support responsiveness are pricing options offered by Zoho Desk and HelpCenter.io. While pricing should not be a deciding factor it’s without a doubt a significant thing to think about. You should count on a flexible pricing package that can be adjusted to your business size and effortlessly scaled up when your team develops. Be sure that you don’t pick packages that have advanced functionalities that you won’t find a use for and always make an effort to get in touch with the vendor directly as enterprises can usually benefit from more affordable prices. You should also try out a free trial or demo of each app to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t require you to spend any money and provides you with a reliable overview of what it’s like to work with Zoho Desk and HelpCenter.io.
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