Zoho CRM vs Salesforce Service Cloud 2025 Comparison

Zoho CRM

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Zoho CRM

List of Features

Sales Force Automation

Lead Generation & Qualification
Pipeline Analysis
Sales Stage & Probability Analysis
Competitive Analysis
Real-Time Forecasting
Quota Management

Lead Management

Automate lead management process
Fast track lead to deal process
Capture leads from website
Import leads from trade shows, seminars, direct mail, etc.
Match sales-ready leads to the right sales people
Convert prospects into opportunities, accounts, and contacts with a single click
Sales processes as per own best practices (B2B & B2C)

Account Management

Single database
Customer data across products, geographies, account, and status
Parent-child relationships between customer accounts and their subsidiaries
Price quotes, sales orders and invoices
Purchase history to find cross-sell and up-sell opportunities
Loyalty programs

Effective Follow-up

Log important customer calls
Save customer meetings and calls in an intuitive calendar
Invite employees, leads and contacts to meetings and events
Manage recurring events by day, week, month and/or year

Website Integration with Forms

Create forms with no coding
Set rules to simplify lead distribution
Upload forms live instantly
Catch leads directly into your CRM

CRM Workflow Management

Workflow alerts while creating or modifying records
Associate tasks to the workflow rules with CRM records
Email notifications with templates and upon triggering a workflow rule
Auto schedule the workflow actions at pre-defined interval
Instant notifications to 3rd party applications via Webhooks
Custom Functions
Macros automate tasks

Sales Tracking

Sales Opportunity Management
Monitor sales opportunities across sales cycle
Import sales opportunities from third-party solutions and services
360-degree view
Drag-and-drop customization wizard
Big deal alert
Sales pipeline and sales escalation process
Free Edition

Pulse

Track records that are critical to your business based on your criteria
Stay on top of sales updates in real time
Identify cold prospects for a sales follow-up
Sort updates by users and modules
Sort records by record owner and module
Complete visibility based on last activity

Sales Forecasting

Revenue based on data within Zoho CRM
Create, assign and revise sales quotas
Assess individual and team performance
Forecast accuracy against commit amounts
Fully customizable forecast reports and dashboards

Productivity

Business Card View
Quick glance at important details of the contact without scrolling or searching
Customize fields

MailMagnet

Captures, collates and distributes customer email activity within your CRM
Get notification and reply to customer emails within CRM
Intuitively scans your mailbox and displays only relevant emails
Send emails via your favorite mail client
Get a copy of the email linked to the right lead or contact in CRM
Link prospect and customers emails with your CRM data
Share emails from prospects based on your own rules
Create mail merge templates for different modules
Get updated user info in merged documents
Manage templates in secured folders

Document Library

Role-based folders, sub-folders
Share collateral to your salespeople
Send documents from your CRM
One document can have multiple versions
Quick feedback from colleagues to improve document

Social CRM

View social interactions of your brand with prospect
Reply to direct messages, likes and mentions via your brand’s social profile
Engage future prospects from within the social stream
Stay tapped on customer’s interests and updates
Comment or like them inside CRM

Mobile CRM

Real time access to customer data
Receive sales alerts
Search customers nearby, create tasks
Capture trade show leads directly into Zoho CRM
Digitalize and save business cards on your iPhone

CRM for Google Apps

Custom Modules, API, Webhooks and Custom Functions
Create campaigns, email marketing & autoresponders
Enable security controls, organizational hierarchy & territories

Pricing Info

Zoho CRM offers a free edition and per user subscription plans that are billed monthly or annually. All major cards, and bank or check transfers are accepted. There is also a great free trial plan that you can opt for. Choose from a list of SMB and Enterprise pricing plans mentioned below.

Free Edition – Up to 3 users, No credit card required.

Leads
Contacts
Accounts
Opportunities / Deals
Tasks, events, call logs, and notes
CRM views
Advanced filters
Status updates
Direct messages
Attach files to feeds
Follow up rules
Twitter, Facebook & Google+ integration
10 Email templates
Email opt-out
Free Email support
Live Chat
Several other features

Standard – $20/user/month (billed monthly) or $14/user/month (billed annually) plus tax, as applicable

All features from Free Plan +
Workflow rules
Email insights
Workflow conversion
Tags and groups
Scoring rules
Webforms
Sales forecasting
Custom fields
Roles and profiles
Document library
Charts and KPIs
Secure, encrypted transmission
Call center connectors
Free Email, Live Chat and Toll-Free call support
Paid support plans with a guaranteed response time of 1 hour maximum

Professional – $35/user/month (billed monthly) or $23/user/month (billed annually) plus tax, as applicable

All Features from the Standard Plan +
Social CRM
Web-to-case forms
Validation Rules
Automatic Field Updates
Webhooks
Blueprint – Process management
Macros
Email integration
Inventory management
Google AdWords integration
Sales signals – Real-time notifications
Free Email, Live Chat and Toll-Free call support
Paid support plan with a guaranteed response time of 1 hour maximum

Enterprise – $50/user/month (billed monthly) or $40/user/month (billed annually) plus tax, as applicable

All Features from the Professional Plan +
Multi-user portals
Custom Modules and Buttons
SalesInbox – Email for salespeople
Canvas – Visual CRM view
Auto Responders
Email Parser
Data Encryption
Subforms
Zia Voice – Conversational AI
Conditional Fields
Mobile SDK and App Distribution
BI Tools – Target meters, Anomaly detectors, Predictive AI
Free Email, Live Chat and Toll-Free call support
Paid support plan with a guaranteed response time of 1 hour maximum

Ultimate – $65/user/month (billed monthly) or $52/user/month (billed annually) plus tax, as applicable

All Features from other plans +
Advanced customization
Data enrichment
Email sentiment
Automation suggestions
Enhanced storage
Dedicated Database cluster
Free Basic and Classic support
Exclusive 30-day free trial

Learn more about Zoho CRM pricing

Integrations

Zoho CRM

Integrations

Extend Zoho CRM’s potential with over 400+ integrations and extensions. Here are some of the popular ones:

Google G Suite
Microsoft Office 365
Google Ads
Slack
Mailchimp
QuickBooks
PandaDoc
Xero
Facebook
LinkedIn
Whatsapp
WeChat
Join.me
Zoom
Dropbox
OneDrive
Survey Monkey
Shopify
PayPal
Trello
Eventbrite
SimplyCast
GoToMeeting
AdobeSign
GoToWebinar
DocuSign
Zendesk
Hubspot
Zoho Cliq
Zoho Meetings
Zoho Finance Suite
Zoho Mail
Zoho Desk
Zoho Writer
Zoho ShowTime
Zoho Social
Zoho Campaigns
Zoho SalesIQ
Zoho Projects
Zoho Creator
Zoho Analytics
Zoho Survey
Zoho Webinar

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Arabic

Prominent Clients

ClearTrip for Business, TDirect, ThinkCre8tive, Pepperstone

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A go-to product for many businesses of different types and sizes, Zoho CRM is a true leader in the CRM software category. It is easy to use from its contact management module to its customer engagement interface. The platform also includes powerful automation and reporting features. It is great for omnichannel CRM.

Company Email

sales@zohocorp.com

Contact No.

+1-888-900 9646

Company's Address

4141 Haciendra Drive
Pleasanton, CA 94588
USA

Zoho CRM Comparisons

Name

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Zoho CRM vs Salesforce Service Cloud Comparison for 2025

Popular Zoho CRM Alternatives

Product Name

Score

Zoho CRM Alternatives 2025 - Best Similar Software 9.0

Zoho CRM Alternatives 2025 - Best Similar Software 8.5

Zoho CRM Alternatives 2025 - Best Similar Software 8.4

Zoho CRM Alternatives 2025 - Best Similar Software 8.0

Salesforce Service Cloud

An award given to products our B2B experts find especially valuable for companies

SmartScore™

9.6

User Satisfaction

97%

Pricing:

Starting from $25

Salesforce Service Cloud

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

Salesforce Service Cloud

List of Features

Computer Telephony Integration (CTI)
Record types
Lead-contact account management
Files
Salesforce identity
Roles and permissions
Snap-ins for live agent chat
Social customer service pro
Knowledge
Work order management
Service console
Customer community
Chatter
Community starter
Email integration with Outlook
Advanced case management
Customer account portal
Custom page layouts
Standard success Plan
Asset management
Omni-channel supervisor
Field service dispatch
Service contracts and entitlements
Developer Sandbox
Unlimited online training
Activity feed
Developer Pro Sandbox
Topics and recommendations
Data and file storage
Order management
Omni-channel routing
Case auto-assignment
Service analytics app
Social customer service starter pack
Product tracking
Case milestone tracker
Unlimited custom applications
Google Apps integration
Custom profiles
AppExchange app integration
Offline access
Lightning App builder
Case escalation rules and queues
Web services API
Opportunity tracking
Workflow and approval automation
Web and email case capture
Task management
Customizable reports and dashboards
Case email auto-response
Advanced reporting features
Salesforce mobile app
Email templates

Salesforce Service Cloud

Pricing Info

Salesforce Service cloud offers 4 SMB and enterprise pricing plans billed annually.

Essentials – $25/user per month

Chatter
Salesforce mobile app
Files
Topics and recommendations
Case auto-assignment
Web and email case capture
Case email auto-response
Case escalation rules and queues
Lead-contact account management
1 Service console app per org
Basic omni-channel routing
Omni-channel supervisor
Knowledge (read only)
Knowledge (read-write)
Computer Telephony Integration (CTI)
Phone
Social Customer Service
Live agent chat (limited functionality)
Next best action
Help center
Customizable reports and dashboards
Opportunity tracking
Task management, activity feed
Email integration with Outlook
Google Apps integration
Custom profiles and page layouts
Lightning App builder
AppExchange app integration
Email templates
Data and file storage per user
Limited Lightning flow automation

Professional – $75/user per month

All Essentials plan features except phone, live chat, and help center, plus:
Service orders
Service contracts and entitlements
Work order management
Asset management and product tracking
Unlimited custom applications
Developer Sandbox
2 Roles and permissions per org
3 Record types per object

Available add-ons:

Knowledge (read-write) – $75/user/month
Web services API – $25/user/month
Developer Pro Sandbox

Enterprise – $150/user per month

All Essentials and Professional plan features except phone, plus:
Service console apps
Advanced case management
Advanced reporting features
Offline access
Web services API
Lightning flow automation (unlimited)
Roles and permissions
Record types (per object)
Salesforce identity
Workflow approval

Available add-ons:

Knowledge (read-write) – $75/user/month
Chat (live agent) – $75/user/month
Developer Pro Sandbox
Full Sandbox

Unlimited – $300/user per month

All Enterprise plan features, plus:
Knowledge (read-write)
Chat (live agent)
Developer Pro Sandbox
1 Full Sandbox per org
24/7 Support and configuration services

Learn more about Salesforce Service Cloud pricing

Salesforce Service Cloud

Integrations

Salesforce Service Cloud supports integrations with the following business systems, applications and services:

Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Arabic

Prominent Clients

Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.