What is better Zoho Assist or Splashtop Remote Support? You have so many Customer Support Software solutions in today’s market that deciding on the best product may be overwhelming. On our comparison page, you can actually evaluate the features, stipulations, available plans, and more details of Zoho Assist and Splashtop Remote Support.
You can also assess their score (8.5 for Zoho Assist vs. 8.9 for Splashtop Remote Support) and user satisfaction level (98% for Zoho Assist vs. 90% for Splashtop Remote Support). The scores and ratings present you with a general idea how both of these software products perform. In addition, make sure if the software can integrate with your current business apps to guarantee greater productivity.
Our team put a lot of effort to review all popular Customer Support Software solutions that you can find out there, but among them these three deserved our special attention: Zendesk, Freshdesk Omni, Freshdesk.
Zoho Assist was designed to serve as remote support for multiple desktop and mobile apps, which is why it integrates with all Zoho products and around 5% of all popular B2B apps and platforms:
Salesforce
Bitium
BigCommerce
WordPress
Facebook
Twitter
Freshdesk
Google Analytics
Highrise CRM
Microsoft Dynamics CRM
JIRA
Drupal
Desk.com
Zapier
MailChimp
Zendesk
Shopify
Magento
Sugar CRM
Crashlytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Assist is an advanced, easy, and free remote training and troubleshooting platform with dual screens and two-way file sharing that doesn’t need installation. Key features include clipboard sharing, unattended access, instant chat, and even a reboot and reconnect capability. Zoho Assist also has Mac support.
Splashtop offers two SMB and enterprise pricing plans for users to choose from. These plans can be availed on an annual subscription basis, and their pricing is calculated based on the number of computers you need to manage. Give the details a look, and select the best plan for your company:
Remote Support Plus
Unlimited Concurrent Sessions
Fast Remote Access
Unattended Support
Attended support *
Free Secondary User Accounts
Resell Remote Access
Logging
Computer and User Grouping
Group Permissions
User Management
256-Bit AES Encryption
Two-Step Verification
Multi monitor support, including multi-to-multi
Priority technical support
Remote reboot
Remote wake
Remote print
Endpoint security
Unlimited technicians
File transfer(including Drag-and-Drop)
Session Recording
Chat
Remote Support Premium
Everything In Plus, PLUS:
Configurable Alerts/Actions
Windows Updates
System Inventory
Event Logs
Alerts for Windows Events
Remote Command
Scheduled Reboot
Unattended Android Access
Please contact the company if you need to manage and support more than 5,000 computers, and request for a quote.
A secured and easy to deploy remote support software designed for managed service providers, IT professionals, and help desks. The platform enables remote access and support from any device, including mobile devices. Security isn't an issue as well, as Splashtop encrypts remote sessions and provides device authentication features for computers and servers.
Every time you research various Customer Support Software solutions you shouldn’t simply analyze their list of features and available pricing packages. Pay attention to the fact that the product should be matching your standards and team so the more flexible their offer the better. Find our which OSes are supported by Zoho Assist and Splashtop Remote Support and be certain you will get mobile support for whatever devices you use in your company. It may also be a good idea to learn which languages and countries are supported, because this could be a deal breaker for many firms.
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