What is better Zendesk or UseResponse? When choosing the right Customer Support Software for your enterprise our recommendation is that you evaluate the characteristics, rates, and other essential info about the product and vendor. Here, you can examine the similarities and distinctions between Zendesk (overall score at 9.7 and user satisfaction at 98%) and UseResponse (overall score at 8.8 and user satisfaction at 100%).
You can also check their specific modules, like tools, plans, rates, terms, etc. Similarly, read the terms thoroughly for information on extra charges, like, installation, separate support plan, upgrade fees, cloud storage fees, and more.
Our experts made sure to prepare reviews of all popular Customer Support Software products offered on the market, but among all the ones we reviewed these three deserved our special attention: Freshdesk Omni, Freshdesk, Zendesk.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Both Zendesk and UseResponse were reviewed by a team of reliable SaaS experts who carried out a thorough analysis of all important elements of each solution. Their ultimate rating was prepared using our unique SmartScore algorithm that calculates an individual partial score to every factor including: main features, client support, mobile support, security, user satisfaction and reviews in other media. We realize useful features are not the only aspect important to a company so we make sure we pay attention to all sides of a service before giving it a final score.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
![WORK[etc] CRM Alternative](https://s.financesonline.com/uploads/2019/08/WORKetc-logo2.png){kind=logo}
