What is better Zendesk or Pluck? Finding the most effective Customer Support Software product is all about cross-checking various solutions and identifying the top software for your specific needs. Our proprietary algorythm will give you a quick look at the general rating of Zendesk and Pluck. For total quality and performance, Zendesk scored 9.7, while Pluck scored 7.5. On the other hand, for user satisfaction, Zendesk earned 98%, while Pluck earned 93%.
Below you can also look at their functions, terms, plans, etc. to see which program will be more appropriate for your situation. One key feature to check is if the software allows you to enable/disable permissions on various types of users to protect any sensitive business data.
People who want to save some time or would like to get a Customer Support Software recommendation from our experts might want to try out these top choices for the current year: Freshdesk Omni, Freshdesk, Zendesk.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
To sign up with Pluck you should start by contacting the vendor to schedule a demo. Pricing is available directly from the vendor and is by quote only.
Pluck’s technology-agnostic architecture enables seamless integration into any web environment. The platform’s pre-built integrations with Demandware Commerce and IBM Smarter Commerce provide shared customers benefits like access to accelerated time-to-market.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nestle, Mattel, L'Oreal, Walgreens
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Pluck provides a collection of community apps for the management of online reviews and ratings.
If you test different Customer Support Software services you shouldn’t only explore their list of features and offered pricing plans. Keep in mind the software should be adjusted to your requirements and business so the more flexible their offer the better. Explore what systems are supported by Zendesk and Pluck and be certain you will obtain mobile support for whatever devices you work on in your company. You should also find out which languages and countries are supported, because this may be a critical factor for many companies.
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