What is better Zendesk or Panviva? We are here to streamline the cumbersome process of reviewing Knowledge Management Software products for you. For instance, on this page you can check the overall performance of Zendesk (9.7) and compare it with the overall performance of Panviva (8.0). You can also match their overall user satisfaction rating: Zendesk (98%) vs. Panviva (100%).
Furthermore, research their services carefully to see which product can better address your company’s requirements. In general, any business solution should allow you to comfortably view the big picture, all the while offering you quick access to the details.
We know that not all people have enough time to try out dozens of different products, so we came up with a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk Omni, Freshdesk, Zendesk.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Panviva is a content and knowledge management platform that provides instant answers for the immediate resolution of customer queries. If you wish to advance your knowledge capture and dissemination with this solution, you can request custom enterprise pricing by phone, email, or web form.
Both Zendesk and Panviva were tested by a group of independent SaaS experts who conducted a detailed examination of all crucial aspects of every solution. Their total rating was calculated by means of unique SmartScore algorithm which calculates an individual partial score to every factor including: main functionalities, client support, mobile device support, security, customer satisfaction and media presence. We know useful features are not the only thing important to a business so we make sure we pay attention to all aspects of a service before coming up with its final score.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
![WORK[etc] CRM Alternative](https://s.financesonline.com/uploads/2019/08/WORKetc-logo2.png){kind=logo}
