What is better Panviva or Zoho Desk? Finding the ideal Knowledge Management Software product is all about cross-checking different solutions and determining the top application for your specific needs. Our exclusive process gives you a fast look at the general rating of Panviva and Zoho Desk. For overall quality and performance, Panviva scored 8.0, while Zoho Desk scored 9.0. On the other hand, for user satisfaction, Panviva earned 100%, while Zoho Desk earned 100%.
Below it's also possible to verify their characteristics, terms, plans, etc. to find out which software will be more suitable for your needs. One critical feature to evaluate is whether the app lets you to enable/disable limitations on different types of users to protect any sensitive business data.
If you want to quickly decide on the top Knowledge Management Software according to our review team we advise you take a look at one of these products: Zendesk, ServiceNow Knowledge Management, Zendesk.
Panviva is a content and knowledge management platform that provides instant answers for the immediate resolution of customer queries. If you wish to advance your knowledge capture and dissemination with this solution, you can request custom enterprise pricing by phone, email, or web form.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
Almost as crucial as features and customer support level are pricing packages given by Panviva and Zoho Desk. While cost should not be the only aspect it’s surely a significant thing to consider. You should look for a flexible pricing plan that can be adjusted to your team size and easily scaled up when your team grows. Be sure that you don’t pick packages that include extra functionalities that you won’t find a use for and always make an effort to contact with the vendor directly as enterprises can often count on more affordable prices. You should also give a chance to a free trial or demo of each solution to spend at least some time using it. It’s a helpful experience that doesn’t need you to invest any money and offers a reliable overview of what it’s like to work with Panviva and Zoho Desk.
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