What is better Panviva or Zoho Desk? Assessing products to find the best Knowledge Management Software does not always have to be difficult. On our review platform, you can easily match Panviva and Zoho Desk and quickly analyze their distinct features. We allow you to check their functions, supported devices, support service, pricing, terms, and many more.
It's also possible to review their overall score (8.0 for Panviva vs. 9.0 for Zoho Desk) and overall customer satisfaction level (100% for Panviva vs. 100% for Zoho Desk). Devote time to review your leading alternatives and discover which one is right for your company. Likewise, you must assess the software company’s credibility; can you count on them and will they still be operating a few years from now?
At this time, the top services in our Knowledge Management Software category are: Zendesk, ServiceNow Knowledge Management, Zendesk.
Panviva is a content and knowledge management platform that provides instant answers for the immediate resolution of customer queries. If you wish to advance your knowledge capture and dissemination with this solution, you can request custom enterprise pricing by phone, email, or web form.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
Both Panviva and Zoho Desk were evaluated by a team of reliable SaaS experts who prepared a thorough analysis of all crucial elements of each software. Their total score was prepared by means of unique SmartScore algorithm that gives a separate partial score to each factor such as: main functionalities, client support, mobile device support, security, customer satisfaction and market presence. Here at FinancesOnline we are aware that useful features are not the only factor essential to a business so we make an effort to pay attention to all aspects of a service prior to calculating its final rating.
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