What is better Zendesk or Hitsteps? Getting the perfect Customer Support Software product is all about cross-checking different solutions and figuring out the top program for your specific needs. Our exclusive process gives you a brief look at the general rating of Zendesk and Hitsteps. For all round quality and performance, Zendesk scored 9.7, while Hitsteps scored 8.0. On the other hand, for user satisfaction, Zendesk earned 98%, while Hitsteps earned 100%.
Below you can also look at their functions, terms, plans, etc. to see which software will be more suitable for your situation. An important aspect to evaluate is whether the app lets you to enable/disable limitations on various types of users to secure any confidential business data.
Our team put a lot of effort to prepare reviews of all popular Customer Support Software services that you can find out there, but among all the ones we reviewed these three caught our special attention: Freshdesk, Freshdesk Omni, Zendesk.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Hitsteps Web Analytics offers a basic free package, and severalSMB and enterprice pricing plans for advanced users. Check the details and choose your plan:
Hitsteps integrates with the following business systems and applications:
HTML
WordPress
Joomla
Drupal
Shopify
Prestashop
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Market Twister, Zethus, Preferred Traffic
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful real-time visitor management and live chat service that allows you to monitor visitors stream and follow each visitor’s pageviews to know more about them. It can determine visitors’ locations, operating systems, browsers, and devices used. With that information, engagement is more colorful, and lead generation a high possibility.
All the data, information and opinions that we presented in this comparison were collated from official company sites, marketing content available online, real-life experience from real users as well as our individual direct use of every app by a professional reviewer. We do our best to thoroughly analyze every software, as a result we not only test it ourselves, but we also compare our findings with opinions of other members from the B2B community.
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