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Compare Zendesk vs Helpie

SCORES FEATURES PRICING PRICING MODEL INTEGRATIONS

What is better Zendesk or Helpie? If you need a competent Knowledge Management Software product for your company you need to remember to evaluate several solutions. It doesn’t have to be difficult, and can be as straightforward as matching their traits in a table like the one below. You will also get a brief idea how each product works. As an example, on this page you can find Zendesk’s overall score of 9.7 and compare it against Helpie’s score of 8.0; or Zendesk’s user satisfaction level at 98% versus Helpie’s N/A% satisfaction score.

The comparison will help you find out the pros and cons of each application, and decide which one suits you requirements better. Aside from the main features, the application which is simple and intuitive is always the better choice.

Those of you who are pressed for time or would like to get a Customer Support Software advice from our experts might want to take a look at these top choices for this year: Freshdesk, Freshdesk Omni, Zendesk.

You should note that while both Zendesk and Helpie may offer an excellent set of features each solution may be aimed at a different company size. If you are analyzing various solutions you may want to focus on a company type they are meant for. Some features might scale up effectively for big enterprises but if you have a small or mid-sized company it’s usually better to refrain paying for advanced features that you may never have a chance to use.

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