What is better Zendesk or GrexIt? Various firms require different types of Customer Support Software. To understand well which service meets your requirements, think about comparing various alternatives feature by feature including their conditions and prices. Likewise, you may get a quick idea of their general effectiveness and customer feedback by having a look at our smart scoring system.
The results are: Zendesk (9.7) vs. GrexIt (7.4) for total quality and performance; Zendesk (98%) vs. GrexIt (97%) for user satisfaction rating. Check out their high and weak points and find out which software is a better choice for your company. A simple, practical tip is to list the advantages and disadvantages of both solutions side by side and find out which software has more benefits.
As of now, the leading products in our Customer Support Software category are: Zendesk, Freshdesk, Freshdesk Omni.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
GrexIt offers an easy way to handle lead emails & customer support. It lets you to share your Gmail labels, making it simple to delegate and track emails.
Both Zendesk and GrexIt were tested by a group of independent B2B experts who conducted a full examination of all important aspects of each solution. Their final score was prepared by means of unique SmartScore model that provides an individual partial score to every component like: main features, client support, mobile device support, security, user satisfaction as well as reviews in other media. Here at FinancesOnline we realize useful features are not the only aspect essential to a company so we make sure we pay attention to all aspects of a solution before calculating its final score.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
