What is better Zendesk or Atera? There are lots of Customer Support Software products available for businesses right now. The simplest way to find out which service fits your needs best is to examine them side by side. For instance, here you can compare Zendesk and Atera for their overall score (9.7 vs. 9.0, respectively) or their user satisfaction rating (98% vs. 100%, respectively).
Additionally, you can examine their features and pricing terms and other useful facts below. When matching products make sure you compare their related capabilities and mark their disparities to have a clearer picture of both deals. Likewise, bear in mind to assess secondary features such as security, backup, intuitiveness, and helpdesk support.
As of now, the most popular solutions in our Customer Support Software category are: Freshdesk Omni, Zendesk, Freshdesk.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Atera integrates with the following business systems and applications:
Webroot
AnyDesk
Ninite Pro
Warranty Master
IT Glue
TeamViewer
ScreenConnect
Zapier
QuickBooks Online
QuickBooks Desktop
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nano Geek, PC4Less, Microtek Solutions
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Atera brings the entire IT business together by its unique combination of RMM, remote control, and PSA in one system. This innovative network management solution is capable of remotely monitoring an unlimited number of servers and workstations, as well as powerful ticketing and customer satisfaction surveying and billing and invoicing.
Every time you choose a software that you think will work best for your company you shouldn’t only focus on what experts have to say about it. Quite frequently individual experience with the service may be different, depending on specific goals and work processes. This is why in our reviews we also give our User Satisfaction Rating for every service to give you a quick overview of how actual users of Zendesk and Atera evaluate their experience with the product. Our algorithm is based on detailed analysis of product appearances on other sites, social networks as well as blogs, so you will get a comprehensive and reliable overview of what other users think about each product. In this case Zendesk has a total satisfaction rating at 98% while for Atera 100% of users express they had an enjoyable experience with it.
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