What is better Zailab or Splashtop Remote Support? It’s easy to our scoring system to provide you with a general idea which Customer Support Software product is better for your company. For overall product quality, Zailab earned 8.0 points, while Splashtop Remote Support received 8.9 points. At the same time, for user satisfaction, Zailab scored N/A%, while Splashtop Remote Support scored 90%.
Information regarding their unique elements, tools, supported platforms, customer service, and more are available below to give you a more precise analysis. Don’t forget to choose only the tools your business requires to avoid wasting resources for functions that are unnecessary.
Our team put a lot of effort to review all popular Call Center Software solutions that you can find out there, but among them these three caught our special attention: Zendesk, Freshdesk Contact Center, JustCall.
Zailab uses a simple but sophisticated usage-based payment model. Contact the vendor for more enterprise pricing information and other product details.
Zailab is a cloud-based contact center solution designed to make the communication process between service agent and customer smooth, seamless, productive, and productive.
Splashtop offers two SMB and enterprise pricing plans for users to choose from. These plans can be availed on an annual subscription basis, and their pricing is calculated based on the number of computers you need to manage. Give the details a look, and select the best plan for your company:
Remote Support Plus
Unlimited Concurrent Sessions
Fast Remote Access
Unattended Support
Attended support *
Free Secondary User Accounts
Resell Remote Access
Logging
Computer and User Grouping
Group Permissions
User Management
256-Bit AES Encryption
Two-Step Verification
Multi monitor support, including multi-to-multi
Priority technical support
Remote reboot
Remote wake
Remote print
Endpoint security
Unlimited technicians
File transfer(including Drag-and-Drop)
Session Recording
Chat
Remote Support Premium
Everything In Plus, PLUS:
Configurable Alerts/Actions
Windows Updates
System Inventory
Event Logs
Alerts for Windows Events
Remote Command
Scheduled Reboot
Unattended Android Access
Please contact the company if you need to manage and support more than 5,000 computers, and request for a quote.
A secured and easy to deploy remote support software designed for managed service providers, IT professionals, and help desks. The platform enables remote access and support from any device, including mobile devices. Security isn't an issue as well, as Splashtop encrypts remote sessions and provides device authentication features for computers and servers.
In the event you are still having second thoughts about which solution will work best for your company it may be a good idea to take a look at each service’s social metrics. Such metrics are quite often a sign of how popular each software is and how large is its online presence. For example Zailab Twitter account has currently 2462 followers. At the same time Splashtop Remote Support Twitter is followed by 5535 people.
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