What is better Zailab or Genesys? Finding the right Customer Support Software product is as simple as contrasting the solid and poor features and terms offered by Zailab and Genesys. Here it's also possible to match their all round scores: 8.0 for Zailab vs. 7.5 for Genesys. Or you can verify their general user satisfaction rating, N/A% for Zailab vs. N/A% for Genesys.
We suggest that you take some time to review their unique features and figure out which one is the better option for your company. Likewise, remember to factor in your company’s or industry’s unique case, for instance, a multilingual software for a global staff or a mobile platform to help you work on the go.
We are aware that not all businesses have enough time to scrutinize a large number of different products, so we came up with a list of recommendations that you may find useful. Our top selections for the Call Center Software category are: Zendesk, Freshdesk Contact Center, JustCall.
Zailab uses a simple but sophisticated usage-based payment model. Contact the vendor for more enterprise pricing information and other product details.
Zailab is a cloud-based contact center solution designed to make the communication process between service agent and customer smooth, seamless, productive, and productive.
Market-leading all-in-one Genesys Platform consolidates the multi-vendor Contact Center stack
Meet your customers’ expectations for a consistent experience over the channel of their choice
Pre-configured routing and analytics options for rapid deployment and lower cost of ownership
Best-in-class routing using full context delivers optimal customer experience with the lowest cost
Ease of deployment through cloud, on-premises, or hybrid cloud helps you get up and running faster
Pre-integrated hardware appliances for on-premises deployments
Rapid deployment
Eliminates server hardware procurement cycle
No software installation
VoIP Gateways, SBCs, and handsets available
Inbound and outbound multi-channel support, including email, chat, mobile and advanced self-service channels
Real-time performance and operational monitoring and analysis
Workforce Optimization including Workforce Management
Local telephony connection delivery model
Support for growth while protecting your legacy investments
Genesys Enterprise Edition
Scale up to unlimited seats
Full customer experience capabilities for a sophisticated, cross-channel enterprise contact center , supporting unlimited agent deployments and global reach
Cross-channel data services provide context to achieve optimal customer experiences
Integrated self-service, analytics, workforce and back-office optimization for peak performance
Built-in support for remote and branch workers to span locations and geographies
Flexible deployment for on-premises, cloud or hybrid cloud configurations
Advanced capability customization to meet your unique requirements
Advanced third-party integration to protect legacy investments and support connections to CRM, ERP and BPM systems
Unlimited scalability across geographies to meet the needs of a large and dispersed enterprise call center
A comprehensive system of engagement where random journeys are redesigned, orchestrated, monitored and tuned to provide efficient engagements for your company.
Every time you choose a app that you believe will work best for your team you shouldn’t just limit yourself to what reviewers have to say about it. Very often individual experience with the service may be different, depending on your own goals and needs. That’s why in our reviews we also provide our User Satisfaction Rating for each service to give you a quick overview of how real users of Zailab and Genesys evaluate their contact with the software. Our algorithm is built around complex analysis of product appearances on other websites, social media and blogs, so you are going to receive a comprehensive and reliable overview of what other clients think about every product. In this example Zailab got a total satisfaction rating at N/A% while for Genesys N/A% of people say they had a positive experience with it.
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