What is better Ytel or Serena Service Manager? You have so many Customer Support Software choices in today’s state of that industry that deciding on the best product may be frustrating. On our comparison page, we let you assess the features, terms and conditions, available plans, and more details of Ytel and Serena Service Manager.
You can examine their score (8.7 for Ytel vs. 7.0 for Serena Service Manager) and user satisfaction level (95% for Ytel vs. 93% for Serena Service Manager). The scores and ratings offer you an overall idea how these two software products perform. In addition, make sure if the solution can integrate with the company’s current business apps to guarantee greater productivity.
People who are pressed for time or want a Customer Support Software suggestion from our team might want to investigate these top choices for this year: Freshdesk Omni, Freshdesk, Zendesk.
Ytel is available on a by-quote basis. If you would like to learn more about their pricing options, don’t hesitate to get in touch with their representatives.
Ytel is an open API system, which means you can connect it to virtually any third-party system or application. Prominent integrations include:
Zapier
HubSpot
Zendesk
InfusionSoft
Velocify
Base CRM
Salesforce Marketing Cloud
SugarCRM
National Data Systems
onsite
LeadMailbox
insellerate
Base
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Lead Strata Marketing, Drips.com, MediaMix365
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A contact center software that integrates with over 100 marketing solutions, Ytel provides businesses with different communication channels in one platform. These include SMS, voice calls, email, and direct mail. It also offers robust security options, which add to your clients’ peace of mind.
Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.
In case you continue having doubts about which product will work best for your business it might be a sound idea to analyze each service’s social metrics. Such metrics are quite often an indicator of how popular every software is and how extensive is its online presence. For example, in case of Facebook Ytel has 20019 likes on their official profile while Serena Service Manager profile is liked by 457 users.
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