What is better Xoxoday Plum or LiaCX? It’s easy to our scoring system to give you a general idea which Customer Experience Management Software product is more suitable for your company. For overall product quality, Xoxoday Plum received 8.8 points, while LiaCX received 8.6 points. At the same time, for user satisfaction, Xoxoday Plum scored N/A%, while LiaCX scored 100%.
Details about their unique elements, tools, supported platforms, customer support, and more are given below to give you a more accurate assessment. Keep in mind to purchase only the functions your company needs so you don’t waste cash for functions which are redundant.
In the event you have to quickly decide on the more reliable Customer Experience Management Software according to our experts we advise you check out the following solutions: Zendesk, Smartlook, Alchemer.
Xoxoday Plum only offers one plan. You can book a demo with the vendor to know more about the software. After getting in touch, the vendor may provide a free trial for 14 days so you can explore its tools and features. Here are the plan’s inclusions:
Xoxo Codes
Xoxo Points
Campaigns
Custom Landing Page and Microsites
Multi-Channel Delivery
Custom Denominations
Custom Designs and Templates
Reports and Analytics
Bulk or Single Purchase
Multiple Currency Support
Global Catalog
Access Controls
Finance Management
Developer APIs
DIY Options
Tech and Account Management
Third-Party Integrations
Developer APIs
Mobile and Web App
White-Labelling
Multi-Language Support
Marketplace Apps
Support
Dedicated Account Manager
Customer Success
99% Guaranteed Uptime SLA
Chat and Bot Support
Implementation and Onboarding Support
HR Consulting Support for Program Success Through Top Consultants (Charged Separately)
Workshops, Training, Webinars for Continuous Learning
Admin Settings
Data Export (CSV, Excel, etc.)
Reporting and Business Intelligence
ADFS Support
10GB Data Storage Per Organization
Compliant with ISO 27001, GDPR, and Similar Regulations
Data Loss Prevention (DLP) Support
Audit Log Support
Benchmarking Support
Sandbox Environment for UAT
IP Whitelisting
Data Center Locations: Hybrid and On-Premise Support (Charged Separately)
Xoxoday Plum can integrate with the following HRMS:
SuccessFactors
Darwinbox
Workday
Peoplesoft
PeopleStrong
BambooHR
It also has widgets to integrate with third-party services like the following:
Shopify
Salesforce
Zendesk
Zoho
Xoxoday Plum has developer APIs as well.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Target, Adobe, Hyundai
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
This software is a cloud-based platform for managing and distributing digital rewards for company employees or business customers. It also measures not just the effectiveness of the program but also its potential return on investment. For business organizations, Xoxoday Plum integrates with HRMS, CRM, ticketing, etc., to automatically reward employees.
LiaCX seamlessly integrates with hundreds of third party system, giving you a 360-degree view of your customer experience across all touchpoints and channels.
Through partnership with Dell Boomi, LiaCX integrates with other applications within days, making it easy to integrate customer data from any source including call center, financial data and more.
LiaCX provides built-in connectors to all major CRM, ERP, marketing automation, and data enrichment applications, including
Microsoft Dynamics
Salesforce
Oracle
NetSuite
SAP Analytics
Dell Boomi
Microsoft Excel
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
General Motors, FedEx, Accor Hotels
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Powered by Intouch Insight, LiaCX is created to handle big data collected from surveys, mobile checklists, operational audits, social media, and others. The system automatically converts all data into actionable insights with the help of AI-assisted analytics and boost business performance through LiaCX Action Campaigns.
No Customer Experience Management Software will be perfect enough to cater to all the requirements of a company. Even though main functionalities of Xoxoday Plum and LiaCX should matter you should also carefully explore the integrations provided by each app. In many cases your team will already be working with various kinds of B2B software in your company and it’s definitely wiser to choose products that integrate well with each other. With that approach you will be able to guarantee a reliable exchange of information between your teams and software used, which can really reduce time spent on migrating between one solution and the other.
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