What is better xMatters or Freshservice? Today’s firms require the most effective IT Management Software product to keep on being competitive. On this page we help you with buying the best tool, by allowing you to compare xMatters and Freshservice down to the very details of their individual functions.
You can even examine our total scoring values, which rate the software overall quality and performance. xMatters got a 8.4 score, while Freshservice has a score of 9.4. Likewise, you may compare their general user satisfaction rating: 100% (xMatters) against 97% (Freshservice). Keep in mind to choose the application that best matches your most urgent needs, not the application with the higher number of features.
Those of you who want to save some time or want a IT Management Software advice from our team may want to try out these top choices for the current year: monday.com, aqua cloud, Norton Security.
Xmatters offers three different enterprise pricing tiers for two of its products IT Management and Business Continuity Management. The pricing for the other two products can be sought from the customer representatives of the company.
The three different tiers are named Starter, Base, and Pro. Further details are given in below:
IT Management
Starter – $16/user/month
Unlimited Integrations
Mobile, SMS, email, voice, and pager communication
Up to 10 Roles
6 Events/Minute
Manual Alerts
Support
Data Sync
SLA
Messaging Packages
Base – $39/user/month
All features of Starter package
Unlimited Roles
15 Events/Minute
24/7 support
Multi-language support
Bigger messaging packages
Advanced – $59/user/month
All features of Base package
30 events/ minutes
dedicated support manager
Communication center
Biggest messaging
Business Continuity Management
Starter – $9/user/month
Unlimited users
Mobile, SMS, email, voice, and pager communication
xMatters integrates with the following business systems and applications:
Twitter
Zapier
Sumo Logic
Loggly
Zendesk,
Desk.com
Splunk Cloud
OneLogin
Salesforce Sales Cloud
ScienceLogic
AppDynamics
IBM SmartCloud Engage
JIRA Software
Okta Identity Management
HipChat
ManageEngine ServiceDesk Plus
HipChat
Slack
Salesforce Service Cloud
JIRA Service Desk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
US bank, FUJITSU, Manpower
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
xMatters is a cloud-based alerts and communication system that helps the companies of all sizes in getting timely alerts during incidents and inform the concerned personnel.
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
Almost as crucial as features and client support level are pricing packages given by xMatters and Freshservice. Although pricing should not be a deciding factor it’s without a doubt a significant thing to consider. You should count on a flexible pricing plan that can be adjusted to your team size and easily scaled up when your business grows. You should be certain you don’t pick packages that include additional functionalities that you won’t find useful and always try to get in touch with the vendor directly because enterprises can often count on special pricing. You should also give a chance to a free trial or demo of each app to spend at least some time using it. It’s a valuable experience that doesn’t need you to spend any money and gives you a practical overview of what it feels like to work with xMatters and Freshservice.
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