What is better xMatters or Freshservice? Finding the suitable IT Management Software product is as simple as assessing the strong and poor functions and terms offered by xMatters and Freshservice. Here you can also match their overall scores: 8.4 for xMatters vs. 9.4 for Freshservice. Or you can verify their general user satisfaction rating, 100% for xMatters vs. 97% for Freshservice.
We suggest that you spend some time to review their specific functions and decide which one is the better choice for your business. Moreover. remember to factor in your company’s or industry’s special circumstances, for instance, a multilingual software for a global team or a mobile app to help you work in the field.
Those of you who are pressed for time or need a IT Management Software advice from our team might want to try out these top choices for the current year: monday.com, Norton Security, aqua cloud.
Xmatters offers three different enterprise pricing tiers for two of its products IT Management and Business Continuity Management. The pricing for the other two products can be sought from the customer representatives of the company.
The three different tiers are named Starter, Base, and Pro. Further details are given in below:
IT Management
Starter – $16/user/month
Unlimited Integrations
Mobile, SMS, email, voice, and pager communication
Up to 10 Roles
6 Events/Minute
Manual Alerts
Support
Data Sync
SLA
Messaging Packages
Base – $39/user/month
All features of Starter package
Unlimited Roles
15 Events/Minute
24/7 support
Multi-language support
Bigger messaging packages
Advanced – $59/user/month
All features of Base package
30 events/ minutes
dedicated support manager
Communication center
Biggest messaging
Business Continuity Management
Starter – $9/user/month
Unlimited users
Mobile, SMS, email, voice, and pager communication
xMatters integrates with the following business systems and applications:
Twitter
Zapier
Sumo Logic
Loggly
Zendesk,
Desk.com
Splunk Cloud
OneLogin
Salesforce Sales Cloud
ScienceLogic
AppDynamics
IBM SmartCloud Engage
JIRA Software
Okta Identity Management
HipChat
ManageEngine ServiceDesk Plus
HipChat
Slack
Salesforce Service Cloud
JIRA Service Desk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
US bank, FUJITSU, Manpower
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
xMatters is a cloud-based alerts and communication system that helps the companies of all sizes in getting timely alerts during incidents and inform the concerned personnel.
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
If you are still having doubts about which software will be best for your company it may be a sensible idea to investigate each service’s social metrics. These metrics are quite often an indicator of how popular every solution is and how large is its online presence.For instance, if you analyze xMatters LinkedIn page you’ll find out that they are followed by 3846 people. In case of Freshservice the volume of followers on their LinkedIn page is 18549.
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