Vision Helpdesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Help Desk Solution
- Multi-Channel Customer Service
- Complaint Management Solution
- Case Management
- Live Chat Support
- Service Desk
- Ticketing Solution
- Customer Relationship Management
- Knowledge Base Management
- Facilities Management
- Social Media Customer Service
Pricing Info
Pricing Info
Wowdesk offers the following basic and enterprise pricing packages:
Starter – $6/user/month
- Help Center
- Basic Workflow
- Business rules
- Social media channels
- Knowledgebase
Professional – $30/user/month
- All Starter features
- Unlimited live chat
- Advanced workflow capabilities
- Advanced SLA
- IP whitelist
Enterprise – $60/user/month
- Business process management
- Customized reports
- Integration and connectors
- 24×7 support
Integrations
Integrations
Wowdesk integrates with the following business systems and applications:
- Active Directory
- Third party CRM
- SMS gateways
- Google Business apps
- Many other cloud apps
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Wowdesk is an intuitive and robust customer service desk platform that enables businesses and organizations to centralize all their customer support processes, information, tasks, and systems.
Company Email
sales@wowdesk.com
Contact No.
Company's Address
Wowdesk, Inc.
3616 Kirkwood Highway, Suite A #1553
Wilmington, DE 19808
United States
Wowdesk Comparisons
Popular Wowdesk Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- 3rd party single login and integrations
- Automation, workflow, SLA, and escalations
- Blabby – private social hub for your staff members
- Calendar and task Management
- Client management
- E-Mail parsing
- Integration with several scripts
- Manage multiple companies support
- Multi-channel – Facebook, Twitter, phone, chat, tickets
- Multi-language
- Online issue tracking and ticket management
- Reports and analytics
- Solutions, forums, knowledge base, predefined replies, Q and A
- Ticket and client pinning
- Time tracking and ticket billing
- Ticket queues, department and status creations
- Ticket views
- Two-way email parsing
- Vision Helpdesk API
- Vision Helpdesk mobile apps
Pricing Info
Vision Helpdesk offers both SaaS and On-Premises licenses. Select the pricing options depending on the type of license you need. SaaS Cloud License
- Starter Help Desk – $12/agent/month (billed annually), $15/agent/month (billed monthly)
- Pro Help Desk – $20/agent/month (billed annually), $25/agent/month (billed monthly)
- Satellite Help Desk – $24/agent/month (billed annually), $30/agent/month (billed monthly)
- Pro Service Desk – $32/agent/month (billed annually), $40/agent/month (billed monthly)
- Ent Service Desk – $48/agent/month (billed annually), $60/agent/month (billed monthly)
Download Recurring License
- Starter Help Desk – $8/agent/month (billed annually), $10/agent/month (billed monthly)
- Pro Help Desk – $16/agent/month (billed annually), $20/agent/month (billed monthly)
- Satellite Help Desk – $20/agent/month (billed annually), $25/agent/month (billed monthly)
- Pro Service Desk – $24/agent/month (billed annually), $30/agent/month (billed monthly)
- Ent Service Desk – $32/agent/month (billed annually), $40/agent/month (billed monthly)
One-Time Download License
- Starter Help Desk – $200/agent
- Pro Help Desk – $400/agent
- Satellite Help Desk – $500/agent
- Pro Service Desk – $600/agent
- Ent Service Desk – $800/agent
Live Chat Software Pricing
- SaaS Live Chat – $20/agent/month (billed annually ) $25/agent/month (billed monthly)
- Download Recurring Live Chat – $16/agent/month (billed annually ) $20/agent/month (billed monthly)
- Download One-Time Live Chat – $400/agent
Integrations
Vision Helpdesk can integrate with several social media systems, CRM software solutions, project management platforms, billing tools, and chat programs such as:
- Google Hosted Emails
- Office365 Hosted Emails
- MS Exchange Emails
- Active Directory
- Paypal
- 2SMS
- Clickatell
- Drupal
- WHMCS
- Clientexec
- Live Chat Inc
- Live!Zilla
- UserLike
- Comm100
- GoToMeeting
- GoToAssist
- Twilio
- WordPress
- SugarCRM
- HostBill
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomas Cook, Hutchinson Networks Ltd, Rovia, Transition Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform. Equipped with a help desk, ITIL/ITSM desk, and satellite desk, it is also available on mobile devices so customers can easily access customer support and help desk services.
Company Email
sales@visionhelpdesk.com
Contact No.
Company's Address
2nd floor, Gajra Chambers
Kamod Nagar, Mumbai - Agra Rd
Nashik, MH, 422009
India
Vision Helpdesk Comparisons
Popular Vision Helpdesk Alternatives
You should keep in mind that while both Wowdesk and Vision Helpdesk may provide an outstanding range of features every app may be created for a different business size. If you are analyzing various solutions you should pay attention to a business type they are catering to. Some functionalities may scale up efficiently for large enterprises but if you own a small or mid-sized company it’s frequently better to avoid paying for advanced features that you might never use.
Page last modified