What is better Wix Answers or Rescue by LogMeIn? There are lots of Help Desk Software products available for businesses right now. The ideal way to find out which one fits your needs best is to compare them side by side. For instance, here you can examine Wix Answers and Rescue by LogMeIn for their overall score (8.9 vs. 7.4, respectively) or their user satisfaction rating (100% vs. N/A%, respectively).
You can even review their functions and pricing stipulations along with other valuable details below. When matching products make sure you check their similar capabilities and mark their differences to have a clearer picture of both deals. Similarly, bear in mind to evaluate non-core factors such as security, backup, ease-of-use, and customer service.
We know that not all businesses have the time to examine a wide range of different solutions, so we prepared a list of suggestions that you may find useful. Our top choices for the Help Desk Software category are: Zendesk, Salesforce Service Cloud, Freshdesk.
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
Rescue by LogMeIn offers two distinct packages designed to address different needs and budgets. A free trial period is also offered for those who want to take Rescue for a spin.
Rescue by LogMeIn supports integrations with the following business systems and applications:
Salesforce.com
ServiceNow
ConnectWise
BoldChat
Zendesk
Autotask
FreshDesk
BMC Software
Spiceworks
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Fuji Xerox, Symantec, Geek Squad, Telenor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful, easy-to-use remote support solution comprised of three main components: a Technician Console, a Customer Applet, and an Administration Center.
Almost as crucial as useful features and user support responsiveness are pricing packages offered by Wix Answers and Rescue by LogMeIn. Even though cost should not be the sole element it’s without a doubt a key thing to think about. You should look for a flexible pricing package that can be matched with your business size and easily scaled up if your team grows. You should be certain you don’t select plans that have advanced functionalities that you won’t find a use for and always try to contact with the vendor directly as enterprises can often count on more affordable prices. You should also try out a free trial or demo of each service to spend at least some time on actual work with the system. It’s a useful experience that doesn’t ask you to invest any money and provides you with a reliable overview of what it’s like to work with Wix Answers and Rescue by LogMeIn.
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