What is better Wix Answers or Oxygen Help Desk? It’s a good idea to use our scoring system to give you a general idea which Help Desk Software product is better for your business. For overall product quality, Wix Answers attained 8.9 points, while Oxygen Help Desk gained 6.8 points. Meanwhile, for user satisfaction, Wix Answers scored 100%, while Oxygen Help Desk scored 96%.
Specifics of their features, tools, supported platforms, customer service, etc. are given below to help you get a more correct assessment. Remember to purchase only the tools your company needs so as not to waste money for functions that are unnecessary.
If you would like to quickly find the top Help Desk Software according to our experts we advise you check out these solutions: Zendesk, Freshdesk, Salesforce Service Cloud.
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
Almost as essential as features and customer support quality are pricing plans given by Wix Answers and Oxygen Help Desk. While price should not be the sole factor it’s surely a significant thing to think about. You should expect a flexible pricing plan that can be adjusted to your company size and painlessly scaled up when your business develops. You should be certain you don’t opt for pricing plans that include extra tools that you won’t find a use for and always try to get in touch with the vendor directly because big companies can frequently benefit from special pricing. You should also give a chance to a free trial or demo of each service to spend at least some time using it. It’s a helpful experience that doesn’t need you to invest any money and gives you a solid overview of what it’s like to work with Wix Answers and Oxygen Help Desk.
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