What is better Wix Answers or LANDESK Service Desk? The best Help Desk Software is a solution that can tackle your company’s unique needs. It’s easy to determine which option is best suited for your industry if you assess numerous products before you decide which one is the best.
For instance, Wix Answers and LANDESK Service Desk are scored at 8.9 and 8.0, respectively, for total quality and performance. Likewise, Wix Answers and LANDESK Service Desk have a user satisfaction rating of 100% and 94%, respectively, which reveals the general feedback they get from customers. Moreover, reach put to a current user of the software and ask for their feedback concerning the application in question.
Those of you who don't have much time or want a Help Desk Software advice from our team may want to examine these top choices for this year: Zendesk, Freshdesk, Salesforce Service Cloud.
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
Every time you choose a app that you think will be an actual asset for your business you shouldn’t just limit yourself to what professionals have to say about it. In many cases personal experience with the solution may be different, depending on your own preferences and needs. That’s why in our reviews we also give our User Satisfaction Rating for every app to give you an immediate impression of how real users of Wix Answers and LANDESK Service Desk evaluate their experience with the software. Our algorithm is built around complex analysis of product appearances on other sites, social networks as well as blogs, so you will get a full and credible picture of what other people think about each service. In this case Wix Answers has a total satisfaction rating at 100% while for LANDESK Service Desk 94% of users say they had a positive experience with it.
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