What is better Wix Answers or iHelpDesk? To successfully get the most helpful and productive Help Desk Software for your enterprise, you should compare products available on the market. For example, here it is possible to match Wix Answers’s overall score of 8.9 against iHelpDesk’s score of 6.5. You can even examine their general user satisfaction: Wix Answers (100%) vs. iHelpDesk (100%).
Moreover, you can review their good and bad points feature by feature, including their offered terms and costs. By comparing products you are sure that you choose the best software for your budget. It’s clear you have to know your specific needs to realize which service matches those needs.
We are aware that not all people have the time to try out a large number of different solutions, so we prepared a list of recommendations that you may find useful. Our top selections for the Help Desk Software category are: Zendesk, Salesforce Service Cloud, Freshdesk.
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
In case you continue having second thoughts about which software will perform best for your company it may be a good idea to take a look at each service’s social metrics. These metrics are quite often an indicator of how popular each service is and how wide is its online presence. For instance Wix Answers Twitter profile has currently 14 followers. At the same time iHelpDesk Twitter is followed by 1 people.
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