What is better Wix Answers or EasyVista? There are many Help Desk Software products out there these days. The ideal way to find out which product fits your needs best is to evaluate them side by side. For example, here you can review Wix Answers and EasyVista for their overall score (8.9 vs. 7.8, respectively) or their user satisfaction rating (100% vs. 100%, respectively).
You can also review their functions and pricing stipulations as well as other valuable details below. When matching products make sure to examine their corresponding features and mark their distinctive elements to obtain a clearer picture of both deals. What is more bear in mind to evaluate secondary features like security, backup, ease-of-use, and customer service.
Our experts made sure to prepare reviews of all popular Help Desk Software products that you can find on the market, but among them these three caught our special attention: Zendesk, Salesforce Service Cloud, Freshdesk.
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
In the event you continue having doubts about which app will perform best for your company it may be a sensible idea to investigate each service’s social metrics. Such metrics are usually a way to see how popular each software is and how large is its online presence.For instance, if you analyze Wix Answers LinkedIn page you’ll find out that they are followed by 3265 people. In case of EasyVista the amount of followers on their LinkedIn page is 1411.
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