What is better Wix Answers or EasyVista? The ideal Help Desk Software is a product that can tackle your company’s specific demands. It’s easy to determine which alternative works really with your industry if you assess a wider range of products before you decide which one is the best.
As an example, Wix Answers and EasyVista are scored at 8.9 and 7.8, respectively, for overall quality and performance. Likewise, Wix Answers and EasyVista have a user satisfaction rating of 100% and 100%, respectively, which indicates the general satisfaction they get from customers. Even better, reach put to an existing customer of the software and solicit their comments about the application in question.
Users who don't have much time or could use a Help Desk Software advice from our experts may want to try out these top choices for the current year: Zendesk, Freshdesk, Salesforce Service Cloud.
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
No Help Desk Software will manate to cover all the requirements of a business. Even though core features of Wix Answers and EasyVista are important you should also carefully analyze the integrations offered by every product. Very often you will already be working with other types of SaaS software in your company and it’s always wiser to opt for services that integrate well with one another. With that approach you can guarantee a reliable transfer of data between your teams and apps, which can significantly reduce time spent on migrating between one product and the next.
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