What is better Wix Answers or BMC Remedy 9? A sensible way to find the right Help Desk Software product for your firm is to match the solutions against each other. Here you can compare Wix Answers and BMC Remedy 9 and see their capabilities compared contrastively to help you pick which one is the more effective product.
Likewise, you can examine their overall ratings, for instance: overall score (Wix Answers: 8.9 vs. BMC Remedy 9: 8.3) and user satisfaction (Wix Answers: 100% vs. BMC Remedy 9: 97%). Examine their varying features and similarities and find out which one outperforms the other. Likewise, anticipate the state of how your business will look like in the future; will your business outgrow the app in the next 3-5 years?
We did our best to prepare reviews of all popular Help Desk Software services offered out there, but among them these three caught our special attention: Freshdesk, Salesforce Service Cloud, Zendesk.
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
Almost as essential as useful features and customer support quality are pricing packages made available by Wix Answers and BMC Remedy 9. Although cost should not be the sole aspect it’s surely a significant thing to think about. You should count on a flexible pricing package that can be matched with your business size and easily scaled up if your company develops. Make sure you don’t opt for plans that include advanced tools that you won’t find a use for and always make an effort to get in touch with the vendor directly as enterprises can usually benefit from more affordable prices. You should also try out a free trial or demo of each solution to spend at least some time using it. It’s a valuable experience that doesn’t need you to spend any money and gives you a practical overview of what it’s like to work with Wix Answers and BMC Remedy 9.
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