What is better Wix Answers or BMC Remedy 9? If you need to get a convenient way to learn which Help Desk Software product is better, our proprietary method gives Wix Answers a score of 8.9 and BMC Remedy 9 a score of 8.3 for overall quality and performance. At the same time, Wix Answers is rated at 100%, while BMC Remedy 9 is rated 97% for their user satisfaction level.
You can also evaluate their product details, such as functions, tools, options, plans, prices, and more. Find out if the software can customize a few of its processes to ensure the software complements your own business processes.
Our experts made sure to prepare reviews of all popular Help Desk Software products offered on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, Salesforce Service Cloud, Freshdesk.
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
No Help Desk Software will be able to cover all the requirements of a specific team. Even though key functionalities of Wix Answers and BMC Remedy 9 are important you should also thoroughly analyze the integrations offered by each product. Very often you will already be using some other SaaS software in your company and it’s always more beneficial to choose solutions that integrate well with each other. With that approach you will be able to guarantee a smooth transfer of information between your teams and services, which can significantly reduce time devoted to migrating between one software and the other.
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