What is better VOC Hub or CustomerSuccessBox? A great way to choose the right Business Intelligence Software product for your firm is to evaluate the solutions against each other. Here you can compare VOC Hub and CustomerSuccessBox and see their capabilities compared thoroughly to help you select which one is the better product.
Furthermore, you can examine their overall ratings, including: overall score (VOC Hub: 7.8 vs. CustomerSuccessBox: 8.6) and user satisfaction (VOC Hub: 75% vs. CustomerSuccessBox: 95%). Examine their differences and similarities and discover which one outperforms the other. Similarly imagine your company tomorrow; will your business outgrow the app in the next couple of years?
Our team put a lot of effort to review all popular Customer Experience Management Software products that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Alchemer, Zendesk, Smartlook.
SandSIV VOC Hub (Voice Of The Customer) is a SaaS-based customer intelligence platform that leverages big data technologies to capture, analyze, and gauge customer feedback.
CustomerSuccessBox provides three plans for users to choose from, including an enterprise pricing plan for SaaS businesses that want to improve customer success effort across multiple teams and products. Here are the details:
Grow – $499/month
Designed for SaaS businesses having a small CSM team
1 SaaS product
Customer communications
Account health tracking
Customer onboarding & CSM workflows
CSM’s portfolio management
Tasks & alerts
Customer success journeys
Predictive account analytics
Revenue forecasts
Standard SaaS system integrations
Support via email
Business – by quote
Suitable for SaaS businesses with a large CSM team and mature CSM practices
All features in Grow Plan, Plus:
Standard SaaS system integrations + customizable rules
Support via live chat
Enterprise – by quote
A CSM solution for SaaS businesses with a wide range of teams and products
All features in Business Plan, Plus:
Standard SaaS system integrations + customizable rules & two-way sync
CustomerSuccessBox is a customer success platform designed for SaaS CSM managers and teams to quickly and smartly solve issues in customer and revenue retention and churn.
Both VOC Hub and CustomerSuccessBox were tested by a panel of independent B2B experts who carried out a thorough analysis of all crucial aspects of each service. Their ultimate rating was prepared by means of unique SmartScore system that calculates an individual partial score to each component including: main functionalities, customer support, mobile device support, security, user satisfaction as well as media presence. Here at FinancesOnline we know useful features are not the only aspect essential to a business so we do our best to pay attention to all aspects of a product before giving it a final score.
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