What is better VIZOR or NICE inContact CXone? It’s easy to our scoring system to give you a general idea which Customer Support Software product is more suitable for your company. For overall product quality, VIZOR earned 8.0 points, while NICE inContact CXone received 8.8 points. Meanwhile, for user satisfaction, VIZOR scored 98%, while NICE inContact CXone scored 91%.
Details about their features, tools, supported platforms, customer support, plus more are available below to provide you with a more precise analysis. Don’t forget to get only the tools your business requires so as not to waste money for functions that are unnecessary.
Users who want to save some time or could use a IT Asset Management Software recommendation from our experts may want to try out these top choices for the current year: ServiceNow Asset Management, Salesforce Service Cloud, monday.com.
VIZOR offers basic and enterprise pricing options that vary according to cloud-based and on-premise services, the number of employees and integrations.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
In the event you continue having second thoughts about which service will work best for your company it may be a sound idea to take a look at each service’s social metrics. These metrics are usually a sign of how popular every app is and how extensive is its online presence.For instance, if you check VIZOR LinkedIn page you’ll see that they are followed by 20 people. In case of NICE inContact CXone the amount of followers on their LinkedIn page is 27443.
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