What is better VIZOR or contactSPACE? It’s a good idea to use our scoring system to give you a general idea which Customer Support Software product is more suitable for your company. For overall product quality, VIZOR earned 8.0 points, while contactSPACE received 8.0 points. At the same time, for user satisfaction, VIZOR scored 98%, while contactSPACE scored 100%.
Specifics of their functions, tools, supported platforms, customer support, etc. are provided below to give you a more correct analysis. Keep in mind to choose only the functions your business requires to avoid wasting money for tools that you won’t be using.
In the event you have to quickly identify the top IT Asset Management Software according to our experts we recommend you examine the following products: ServiceNow Asset Management, Salesforce Service Cloud, monday.com.
VIZOR offers basic and enterprise pricing options that vary according to cloud-based and on-premise services, the number of employees and integrations.
contactSPACE offers four enterprise pricing plans: Silver, Gold, Platinum, and Diamond. Take note that prices are based on a 24-month agreement, billed annually, and excludes applicable taxes. The platform also charges additional fees for the use of other services.
Silver – $105/user/month
10 Initiatives
WebRTC phones
Helpdesk support
Call recording
Interface editor
CallGuides
Voice analytics
Full reporting module
Agent dashboards
Monitoring dashboards
Preview dialler
Gold – $139/user/month
All features included in the Silver Package
Unlimited Initiatives
Inbound
Outcome-driven templated SMS/email
Progressive dialler
Platinum – $175/user/month
All features included in the Gold Package
CRM integration
Master database
Access to contact SPACE API
Live chat
Pre-connect status analyzer
Answering machine detection
Predictive dialler
Diamond – $239/user/month
All features included in the Platinum Plan
Call-time optimization
Real-time DNC checker
Quality assurance
Pulse performance analytics
Extended inbound
pcipayspace
Intellicast
contactSPACE can also be tailored to your unique business requirements. Kindly contact the vendor for more details.
contactSPACE integrates with a number of CRM systems and payment gateways including the following:
Blackbaud
Campaign Monitor
Hubspot
Keap
Salesforce
Zendesk
Zoho
Bambora
BPOINT
Braintree
CyberSource
eWAY
ezidebit
Fat Zebra
SecurePay
Stripe
Westpac PayWay
In addition, contactSPACE offers advanced API integrations that enable users to connect the system to PowerBI, Tableau, ERP software, and more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ASTIA, GiveTel, ALI Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
contactSPACE is a powerful yet easy-to-administer cloud-based call center software designed to help businesses revolutionize their contact center operations.
Almost as crucial as useful features and user support level are pricing packages given by VIZOR and contactSPACE. While price should not be the sole element it’s definitely a significant thing to think about. You should look for a flexible pricing package that can be adjusted to your team size and painlessly scaled up when your team grows. Be sure that you don’t pick packages that include advanced tools that you won’t find useful and always try to contact with the vendor directly as enterprises can often count on more affordable prices. You should also try out a free trial or demo of every app to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t ask you to pay any money and provides you with a reliable overview of what it’s like to work with VIZOR and contactSPACE.
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