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Compare VIZOR vs Agiloft Agile Service Desk Suite

What is better VIZOR or Agiloft Agile Service Desk Suite? There are many IT Asset Management Software products available for businesses today. The simplest way to find out which service fits your needs best is to evaluate them side by side. As an example, here you can review VIZOR and Agiloft Agile Service Desk Suite for their overall score (8.0 vs. 8.8, respectively) or their user satisfaction rating (98% vs. N/A%, respectively).

Additionally, you can review their functions and pricing terms and other useful data below. When matching products make sure you check their corresponding advantages and mark their distinctive elements to have a clearer picture of both deals. Similarly, bear in mind to evaluate other factors including security, backup, ease-of-use, and helpdesk support.

We realize that not all companies have enough time to scrutinize a large number of different solutions, so we created a list of suggestions that you may find useful. Our top choices for the IT Asset Management Software category are: Salesforce Service Cloud, ServiceNow Asset Management, Infor EAM.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • IT asset management
  • Central repository
  • Auto-discovery of devices
  • Streamlined asset allocation
  • Complete IT asset lifecycle tracking
  • Automated employee on/off boarding
  • Check in/out equipment loan
  • Asset recovery
  • Asset location tracking
  • Supplier management
  • Email alerts and reminders
  • Documentation file repository
  • Web-based configuration tools
  • Dashboards and reports
  • ServiceDesk and Incident Management
  • Best practice processes
  • Automatic ticket routing
  • Self-service portal
  • Multiple Escalation & SLA Support
  • Customer feedback and surveys
  • Software and License Management
  • Central license repository
  • Software request portal
  • License compliance
  • Purchasing integration
  • Cloud and SaaS subscriptions
  • Software normalization
  • Versioning
  • Suite consolidation

Pricing Info

VIZOR offers basic and enterprise pricing options that vary according to cloud-based and on-premise services, the number of employees and integrations.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

AUDI, SIEMENS, ORACLE

Integrations

VIZOR integrates with the following business systems and applications:

  • Microsoft SCCM
  • LANSweeper Integration
  • Active Directory
  • LDAP Directory Integration
  • Microsoft System Center (ConfigMgr)
  • Exchange
  • Dynamics GP
  • Chromebook Management Console
  • Excel

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

IT Asset Management, ServiceDesk Issue and Incident Management, Software Asset and License Management system that covers the full IT asset lifecycle.

Company Email

solutions@vector-networks.com

Contact No.

Company's Address

VIZOR
541 10th Street, Unit 123
Atlanta, GA 30318
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $45

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Self-Service Portal
  • Integrated Live Chat
  • Customizable End User Interface
  • Escalation Rules
  • Workflows & Templates
  • Graphical Workflow Editor
  • Granular Permission Controls
  • Management Dashboards
  • Graphical Charts & Reports
  • Integrated Customer Surveys
  • Internal Help Desk
  • Full Historical Audit
  • Automatic License Alerts
  • Single Sign-On
  • APIs & Integrations
  • Ticketing System Integration
  • Barcode Scanner Integration
  • Email & SMS Integration
  • Calendar Integration
  • RMA Management
  • Repair Tracking
  • Parts Ordering
  • Windows Management Instrumentation
  • ITIL & ITSM

Pricing Info

Agiloft offers the following SMB and enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Free – Free

  • Up to 5 Power Users
  • Up to 5 End Users
  • Timer-Based Rules/48-Hour Intervals

Professional – $45.00/license/month

  • All Free Features
  • 5 Minimum Power Users
  • Timer-Based Rules/5-Minute Intervals
  • Support Portal
  • Phone Support

Professional Unlimited – $65.00/license/month

  • All Professional Features
  • Multi-Language Support
  • Unlimited End Users
  • Customer Portals
  • Employee Portals

Enterprise – $95.00/license/month

  • All Professional Unlimited Features
  • Web Services API
  • REST API
  • Python Scripting
  • Perl Scripting
  • JSON Integration

Prices indicated above are based on annual contracts. Agiloft also offers floating contracts. For more details, get in touch with sales by phone, email, or web form.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

U.S. Air Force, Chevron Corporation, Verizon Wireless

Integrations

Agisoft provides power users with tools they need to extend the capabilities of Agile Service Desk Suite via scripting, API, and JSON.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A host of integrated service desk tools for efficient and alert operations.

Company Email

info@agiloft.com

Contact No.

Company's Address

Agiloft Inc.
460 Seaport Court, Suite 200
Redwood City, CA 94063
USA

Freshservice

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

If you are still having doubts about which product will perform best for your company it may be a sound idea to examine each service’s social metrics. These metrics are quite often an indicator of how popular every software is and how large is its online presence. For example, in case of Facebook VIZOR has 176 likes on their official page while Agiloft Agile Service Desk Suite profile is liked by 340 people.

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