What is better Vivantio or Wolken? Purchasing the right Help Desk Software product is as easy as comparing the strong and weaker functionalities and terms offered by Vivantio and Wolken. Here you can also match their all round scores: 8.4 for Vivantio vs. 8.0 for Wolken. Or you can check their general user satisfaction rating, 93% for Vivantio vs. 100% for Wolken.
We suggest that you put some effort and analyze their specific functions and figure out which one is the better choice for your organization. Likewise, bear in mind to consider your company’s or industry’s unique case, for example, a multilingual solution for a global team or a mobile app to help you work on the go.
Our team put a lot of effort to review all popular IT Service Software products available on the market, but among them these three deserved our special attention: Freshservice, Zendesk, LiveAgent.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Contact Wolken Software for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.
Wolken Enterprise Service Desk offers numerous 3rd party extensions like VOIP solutions, Network monitoring solutions, CRM solutions, and much more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Wolken Enterprise Service Desk is an ITIL compliant and PinkVERIFY™-certified cloud-based help desk application designed and created to help you manage all internal incidents.
Please note that even though both Vivantio and Wolken may offer an excellent set of features each solution could be created for a different company size. If you are studying different apps you should pay attention to a business type they are aimed at. Specific functionalities could scale up effectively for huge enterprises but if you own a small or medium company it’s usually more sensible to avoid paying for customized functionalities that you may never actually use.
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