What is better Vivantio or Vision Helpdesk? Various businesses demand different types of CRM Software. To learn which solution meets your needs, think of evaluating various solutions feature by feature along with their conditions and prices. Furthermore, you will get a quick idea of their overall performance and customer feedback by having a look at our smart scoring system.
The results are: Vivantio (8.4) vs. Vision Helpdesk (9.2) for general quality and functionality; Vivantio (93%) vs. Vision Helpdesk (99%) for user satisfaction rating. Check out their strong and weaker points and find out which software is a better option for your company. A simple, practical way is to write the advantages and disadvantages of both applications next to each other and find out which app is better.
Our team put a lot of effort to prepare reviews of all popular IT Service Software solutions that you can find out there, but among all the ones we reviewed these three caught our special attention: Zendesk, Freshservice, LiveAgent.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Vision Helpdesk can integrate with several social media systems, CRM software solutions, project management platforms, billing tools, and chat programs such as:
Facebook
Twitter
Google Hosted Emails
Office365 Hosted Emails
MS Exchange Emails
Active Directory
Paypal
2SMS
Clickatell
Drupal
WHMCS
Clientexec
Live Chat Inc
Live!Zilla
UserLike
Comm100
GoToMeeting
GoToAssist
Twilio
LinkedIN
WordPress
SugarCRM
HostBill
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomas Cook, Hutchinson Networks Ltd, Rovia, Transition Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform. Equipped with a help desk, ITIL/ITSM desk, and satellite desk, it is also available on mobile devices so customers can easily access customer support and help desk services.
When you select a software that you are sure will work best for your company you shouldn’t only focus on what experts have to say about it. Quite frequently individual experience with the app will vary, depending on specific goals and work processes. That’s the reason why in our reviews we also give our User Satisfaction Rating for every software to give you a reliable overview of how real users of Vivantio and Vision Helpdesk evaluate their contact with the product. Our algorithm is based on detailed analysis of product mentions on other sites, social networks and blogs, so you are going to get a complete and credible picture of what other users think about every solution. In this case Vivantio got a total satisfaction rating at 93% while for Vision Helpdesk 99% of users claim they had an enjoyable experience with it.
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