What is better Vivantio or VCC Live? Purchasing the right Customer Support Software product is as straightforward as contrasting the good and poor functions and terms offered by Vivantio and VCC Live. Here it's also possible to match their general scores: 8.4 for Vivantio vs. 8.4 for VCC Live. Or you can verify their general user satisfaction rating, 93% for Vivantio vs. 98% for VCC Live.
We suggest that you put some effort and study their differences and figure out which one is the better choice for your business. Likewise, bear in mind to consider your company’s or industry’s special situation, such as, a multilingual solution for a global staff or a mobile version to help you work on the go.
Right now, the top solutions in our IT Service Software category are: Zendesk, LiveAgent, Freshservice.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
VCC Live offers four enterprise pricing options. The pricing is based on the number of agents allowed to access the system simultaneously. The inclusions of the packages are outlined below to help you make a decision. All plans have a 10GB storage.
VCC Live supports integration with a broad array of third-party solutions and services such as the following:
Salesforce
Facebook Messenger
Zapier
WorldPay
Other types of application VCC Live can connect with are:
Instant Messengers
CRM
IVR
Databases
If you want to learn more about VCC Live’s integration capabilities, you can reach out to the support team.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, HBO, Sykes
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-based comprehensive call center software that aims to help boost agent productivity. It comes with simple yet intuitive outbound and inbound tools as well as robust features for telecommunication services, agent activity monitoring, real-time statistics, project management, and database management.
When you select a solution that you are sure will be an actual asset for your company you shouldn’t simply pay attention to what reviewers have to say about it. Quite frequently personal experience with the solution may change, depending on your own preferences and requirements. That’s why in our reviews we also give our User Satisfaction Rating for every software to give you a reliable impression of how real users of Vivantio and VCC Live estimate their experience with the product. Our system is based on advanced analysis of product appearances on other websites, social networks as well as blogs, so you are going to get a full and reliable overview of what other users think about each product. In this case Vivantio has a total satisfaction rating at 93% while for VCC Live 98% of users say they had an enjoyable experience with it.
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