What is better Vivantio or Smartsupp? A great way to find the right Customer Support Software product for your business is to cross-check the solutions against each other. Here you can compare Vivantio and Smartsupp and see their features compared in detail to help you decide on which one is the better product.
Furthermore, you can compare their overall ratings, including: overall score (Vivantio: 8.4 vs. Smartsupp: 8.6) and user satisfaction (Vivantio: 93% vs. Smartsupp: 100%). Examine their differences and similarities and find out which one outperforms the other. Moreover, imagine your company tomorrow; will your company outgrow the app in the next couple of years?
Our team put a lot of effort to prepare reviews of all popular IT Service Software products that you can find out there, but among them these three deserved our special attention: Freshservice, Zendesk, LiveAgent.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
In the event you are still having second thoughts about which software will work best for your business it might be a good idea to take a look at each service’s social metrics. Such metrics are frequently a sign of how popular each app is and how wide is its online presence.For instance, if you check Vivantio LinkedIn page you’ll learn that they are followed by 1335 people. In case of Smartsupp the number of followers on their LinkedIn page is 36.
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