What is better Vivantio or Remedyforce? Finding the appropriate Help Desk Software product is as easy as assessing the solid and low functions and terms offered by Vivantio and Remedyforce. Here you can also match their overall scores: 8.4 for Vivantio vs. 8.1 for Remedyforce. Or you can look at their general user satisfaction rating, 93% for Vivantio vs. 83% for Remedyforce.
We suggest that you spend some time to study their specific functions and determine which one is the better option for your organization. Likewise, remember to take into account your company’s or industry’s unique case, for instance, a multilingual software for a global staff or a mobile app to help you work away from your office.
We realize that not all companies have enough time to try out a large number of different services, so we came up with a list of suggestions that you may find useful. Our top choices for the IT Service Software category are: LiveAgent, Freshservice, Zendesk.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
If you continue having second thoughts about which service will be best in your case it might be a sound idea to take a look at each service’s social metrics. Such metrics are quite often a sign of how popular a given software is and how large is its online presence. For instance, in case of Facebook Vivantio has 0 likes on their official profile while Remedyforce profile is liked by 57109 people.
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