What is better Vivantio or Hipporello Service Desk? If you need an effective Help Desk Software product for your organization you should remember to examine various options. It doesn’t have to be tricky, and can be as simple as matching their features in a table like the one below. You will also get a good idea how each product functions. For instance, on this page you can find Vivantio’s overall score of 8.4 and compare it against Hipporello Service Desk’s score of 8.0; or Vivantio’s user satisfaction level at 93% versus Hipporello Service Desk’s 100% satisfaction score.
The evaluation will help you identify the strengths and weaknesses of each software, and make up your mind on which one matches your requirements better. Beyond the rich features, the software which is simple and intuitive is always the better choice.
Users who don't have much time or need a IT Service Software recommendation from our team may want to examine these top choices for the current year: LiveAgent, Zendesk, Freshservice.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
In the event you continue having second thoughts about which software will be best for your company it may be a good idea to analyze each service’s social metrics. These metrics are quite often an indicator of how popular a given service is and how extensive is its online presence.For example, if you look at Vivantio LinkedIn page you’ll see that they are followed by 1335 users. In case of Hipporello Service Desk the number of followers on their LinkedIn page is 212.
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