What is better Vivantio or Helpjuice? You can use our scoring system to help you get a general idea which Customer Support Software product is better for your business. For overall product quality, Vivantio attained 8.4 points, while Helpjuice gained 8.6 points. At the same time, for user satisfaction, Vivantio scored 93%, while Helpjuice scored 100%.
Information regarding their unique elements, tools, supported platforms, customer support, plus more are given below to give you a more versatile comparison. Don’t forget to choose only the functions your business requires to avoid wasting cash for features that are unnecessary.
As of now, the most significant products in our IT Service Software category are: Freshservice, Zendesk, LiveAgent.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Almost as crucial as features and user support level are pricing plans provided by Vivantio and Helpjuice. While pricing should not be a deciding aspect it’s without a doubt a significant thing to think about. You should expect a flexible pricing package that can be matched with your company size and painlessly scaled up every time your business expands. Make sure you don’t pick plans that include extra tools that you won’t use and always make an effort to get in touch with the vendor directly as big companies can usually benefit from more affordable prices. You should also check out a free trial or demo of each solution to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t require you to spend any money and provides you with a practical overview of what it feels like to work with Vivantio and Helpjuice.
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