What is better Vivantio or HaloITSM? Finding the appropriate Customer Support Software product is as straightforward as assessing the strong and weaker functions and terms offered by Vivantio and HaloITSM. Here you can also match their total scores: 8.4 for Vivantio vs. 8.0 for HaloITSM. Or you can verify their general user satisfaction rating, 93% for Vivantio vs. 95% for HaloITSM.
We suggest that you take some time to examine their unique features and decide which one is the better alternative for your organization. Likewise, remember to factor in your company’s or industry’s special circumstances, for example, a multilingual solution for a global team or a mobile version to help you work away from your office.
In case you you have to quickly identify the top IT Service Software according to our review team we advise you check out one of these services: Zendesk, LiveAgent, Freshservice.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
HaloITSM provides various pricing options for companies and teams to choose from. It also offers an enterprise pricing plan designed for organizations that need a higher level of ITSM expertise to achieve their goals. Here are the details:
The IT System 10 Agents – £65/user/month; 25 Agents – £59/user/month; 50 Agents – £55/user/month; 100 Agents – £49/user/month; 200 Agents – £45/user/month; 500 Agents – £35/user/month.
If you continue having doubts about which software will be best for your company it might be a sound idea to investigate each service’s social metrics. These metrics are quite often a sign of how popular every service is and how extensive is its online presence. For instance Vivantio Twitter account has currently 70 followers. At the same time HaloITSM Twitter is followed by 1705 people.
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