What is better Vision Helpdesk or Vivantio? There is a wide range of CRM Software products out there today. The best way to find out which one fits your needs best is to check them side by side. For example, here you can examine Vision Helpdesk and Vivantio for their overall score (9.2 vs. 8.4, respectively) or their user satisfaction rating (99% vs. 93%, respectively).
You can even compare their functions and pricing conditions and other valuable information below. When matching products be sure to examine their related features and mark their distinctive elements to have a clearer picture of both deals. What is more keep in mind to assess other factors like security, backup, ease-of-use, and customer service.
In the event you would like to quickly find the top Help Desk Software according to our review team we advise you check out the following products: Freshdesk, Salesforce Service Cloud, Zendesk.
Vision Helpdesk can integrate with several social media systems, CRM software solutions, project management platforms, billing tools, and chat programs such as:
Facebook
Twitter
Google Hosted Emails
Office365 Hosted Emails
MS Exchange Emails
Active Directory
Paypal
2SMS
Clickatell
Drupal
WHMCS
Clientexec
Live Chat Inc
Live!Zilla
UserLike
Comm100
GoToMeeting
GoToAssist
Twilio
LinkedIN
WordPress
SugarCRM
HostBill
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomas Cook, Hutchinson Networks Ltd, Rovia, Transition Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform. Equipped with a help desk, ITIL/ITSM desk, and satellite desk, it is also available on mobile devices so customers can easily access customer support and help desk services.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
You should note that even though both Vision Helpdesk and Vivantio may provide a reliable range of features every service may be created for a different business size. If you are analyzing various solutions you may want to focus on a company type they are aimed at. Some functionalities could scale up efficiently for big enterprises but if you own a small or medium business it’s frequently better to refrain paying for customized functionalities that you may never use.
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