What is better Vision Helpdesk or Help Scout? Assessing products to find the best Help Desk Software does not always have to be complicated. On our review platform, we enable you to match Vision Helpdesk and Help Scout and immediately see their differences. We allow you to take a look at their capabilities, supported devices, level of support, pricing, terms, plus more.
You can also compare their overall score (9.2 for Vision Helpdesk vs. 8.9 for Help Scout) and overall customer satisfaction level (99% for Vision Helpdesk vs. 98% for Help Scout). Devote time to assess your best choices and determine which one is right for your company. Similarly, you have to check the software vendor’s business viability; are they reliable and will they still be on the market a few years from now?
We are aware that not all businesses have enough time to try out dozens of various products, so we created a list of recommendations that you may find useful. Our top selections for the Help Desk Software category are: Zendesk, Salesforce Service Cloud, Freshdesk.
Vision Helpdesk can integrate with several social media systems, CRM software solutions, project management platforms, billing tools, and chat programs such as:
Facebook
Twitter
Google Hosted Emails
Office365 Hosted Emails
MS Exchange Emails
Active Directory
Paypal
2SMS
Clickatell
Drupal
WHMCS
Clientexec
Live Chat Inc
Live!Zilla
UserLike
Comm100
GoToMeeting
GoToAssist
Twilio
LinkedIN
WordPress
SugarCRM
HostBill
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomas Cook, Hutchinson Networks Ltd, Rovia, Transition Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform. Equipped with a help desk, ITIL/ITSM desk, and satellite desk, it is also available on mobile devices so customers can easily access customer support and help desk services.
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
If you continue having second thoughts about which software will perform best for your company it might be a sensible idea to examine each service’s social metrics. These metrics are frequently a way to see how popular each software is and how wide is its online presence. For instance, in case of Facebook Vision Helpdesk has 21013 likes on their official page while Help Scout profile is liked by 1314 people.
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