What is better Velaro or SupportDesk? Getting the ideal Customer Support Software for your firm is essential to increasing your company’s efficiency. In our platform, it's easy to assess various solutions to see which one is the right software for your requirements. Here you can match Velaro vs. SupportDesk and check out their overall scores (8.7 vs. 7.4, respectively) and user satisfaction rating (91% vs. 100%, respectively).
Additionally, you can look at the specifics of prices, conditions, plans, features, tools, and more, and find out which software offers more benefits for your business. In general, choose the software that allows you to change the features and pricing to address your company growth or lack of it.
In case you you need to quickly locate the best Live Chat Software according to our review team we advise you try out one of these services: Vision Helpdesk, Zendesk, Pipedrive.
Social media (Facebook, Twitter, LinkedIn, Google+)
Knowledgebase software
Desk by Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
LG Electronics, Experian, Epicor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Velaro is a web-based live chat solution that lets you improve your communication with your customers and visitors in a matter of seconds. The software gives you an accurate picture of how visitors interact with your website, so support agents can have additional context for conversations with customers. Features such as tiered chat routing also ensure that agents' skills are maximized.
SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.
Foundation – $30/month (On-Demand) / $770 (Onsite)
Ideal for small businesses in need of small scale customer service capabilities
Ticket Logging
Customer Database
Contact Database
Knowledgebase
QuickCalls
QuickViews
Workflow and Escalation Module*
Mobile & Tablet Support
Attach Documents
Noticeboard/News Feed
Professional – $45/month (On-Demand) / $1,200 (Onsite)
Both Velaro and SupportDesk were reviewed by a panel of independent B2B experts who prepared a detailed examination of all crucial aspects of each service. Their ultimate rating was calculated by means of unique SmartScore model which calculates an individual partial score to every component like: main functionalities, customer support, mobile support, security, client satisfaction and reviews in other media. Here at FinancesOnline we are aware that useful features are not the only aspect important to a company so we do our best to pay attention to all facets of a software prior to giving it a final score.
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