What is better Velaro or iHelpDesk? The best Help Desk Software is a product that can tackle your company’s specific requirements. It’s easy to find which solution works best for your industry if you examine numerous products before you decide which one is the best.
For instance, Velaro and iHelpDesk are scored at 8.7 and 6.5, respectively, for all round quality and performance. Similarly, Velaro and iHelpDesk have a user satisfaction rating of 91% and 100%, respectively, which suggests the general satisfaction they get from customers. Moreover, reach put to an existing client of the software and solicit their comments about the software in question.
If you have to quickly locate the top Live Chat Software according to our review team we suggest you take a look at one of these services: Zendesk, Pipedrive, Vision Helpdesk.
Social media (Facebook, Twitter, LinkedIn, Google+)
Knowledgebase software
Desk by Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
LG Electronics, Experian, Epicor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Velaro is a web-based live chat solution that lets you improve your communication with your customers and visitors in a matter of seconds. The software gives you an accurate picture of how visitors interact with your website, so support agents can have additional context for conversations with customers. Features such as tiered chat routing also ensure that agents' skills are maximized.
Both Velaro and iHelpDesk were tested by a panel of independent B2B experts who conducted a full analysis of all core elements of every software. Their total rating was prepared using our unique SmartScore system which provides an individual partial score to every component including: main functionalities, customer support, mobile device support, security, customer satisfaction as well as media presence. We know useful features are not the only aspect crucial to a company so we make an effort to pay attention to all sides of a app prior to calculating its final score.
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