What is better Velaro or Help Scout? Today’s firms require the top Help Desk Software product to stay competitive. On this page we help you with choosing the right service, by allowing you to examine Velaro and Help Scout down to the very details of their individual modules.
You may also make use of our overall scoring values, which rate the software general quality and performance. Velaro got a 8.7 score, while Help Scout has a score of 8.9. Likewise, it is possible to compare their general user satisfaction rating: 91% (Velaro) against 98% (Help Scout). Don’t forget to choose the application that best addresses your most urgent priorities, not the software with the most robust features.
As of now, the most popular solutions in our Live Chat Software category are: Zendesk, Pipedrive, Vision Helpdesk.
Social media (Facebook, Twitter, LinkedIn, Google+)
Knowledgebase software
Desk by Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
LG Electronics, Experian, Epicor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Velaro is a web-based live chat solution that lets you improve your communication with your customers and visitors in a matter of seconds. The software gives you an accurate picture of how visitors interact with your website, so support agents can have additional context for conversations with customers. Features such as tiered chat routing also ensure that agents' skills are maximized.
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
The products examined on this page are merely a small part of our full Help Desk Software category and you should remember that there could be more reliable services available. If you want to guarantee you make the best possible choice for your team we strongly suggest that you test more apps first. You may also want to study our top 10 Help Desk Software list to learn which solutions are in the current year the highest-ranking ones and dominate the market.
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