What is better Velaro or getReply? The perfect Customer Support Software is a product that can handle your company’s unique requirements. You can find which option works best for your enterprise if you review different products before you decide which one is the best.
As an example, Velaro and getReply are scored at 8.7 and 6.0, respectively, for all round quality and performance. Likewise, Velaro and getReply have a user satisfaction rating of 91% and 100%, respectively, which shows the general feedback they get from customers. Even better, get in touch with a regular user of the software and solicit their opinion concerning the application in question.
Those of you who are pressed for time or would like to get a Live Chat Software suggestion from our team may want to take a look at these top choices for the current year: Zendesk, Pipedrive, Vision Helpdesk.
Social media (Facebook, Twitter, LinkedIn, Google+)
Knowledgebase software
Desk by Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
LG Electronics, Experian, Epicor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Velaro is a web-based live chat solution that lets you improve your communication with your customers and visitors in a matter of seconds. The software gives you an accurate picture of how visitors interact with your website, so support agents can have additional context for conversations with customers. Features such as tiered chat routing also ensure that agents' skills are maximized.
Both Velaro and getReply were evaluated by a panel of independent B2B experts who prepared a thorough analysis of all core aspects of each software. Their ultimate rating was calculated by means of unique SmartScore system which calculates an individual partial score to every factor such as: main functionalities, customer support, mobile support, security, customer satisfaction as well as media presence. We are aware that useful features are not the only thing crucial to a company so we make sure we pay attention to all aspects of a software prior to giving it a final score.
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