UVdesk Helpdesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Knowledgebase
- Mailbox
- Reports
- Workflow
- Customization
- Form Builder
- Disqus
Pricing Info
Pricing Info
UVdesk Helpdesk offers three enterprise pricing plans for users to choose from, including a free package for teams up to 4 agents. Give the details a look, and select the best option for your company:
Basic – Free
- 4 Agents
- 1 Mailbox
- Knowledgebase
- 1 Knowledgebase Folder
- 5 Knowledgebase Category
- 15 Knowledgebase Article
- Email Piping
- Theme & Customization
- Workflow (Predefined)
- Email Templates (Predefined)
- Tags
- Groups & teams
- Agent Privileges
Pro – $11/agent/month
- 5 Mailboxes
- 10 Knowledgebase Folders
- 50 Knowledgebase Categories
- 200 Knowledgebase Articles
- Email Piping
- Theme & Customization (Pro)
- Workflow (Custom)
- Email Templates (Custom)
- Tags
- Groups & teams
- Agent Privileges
- Reports
- Tasks
- Custom Fields
- Saved Filters
- Saved Replies
- Email Settings
- Export Data
- Apps
Enterprise – $18/agent/month
- All Pro Features
- Full Portal Customization
- Feature Request
- Unlimited Mailboxes
- Unlimited Knowledgebase Folders
- Unlimited Knowledgebase Categories
- Unlimited Knowledgebase Articles
Integrations
Integrations
UVdesk Helpdesk integrates with the following business systems and applications:
- Zendesk
- osTicket
- Helpscout
- Freshdesk
- Amazon
- eBay
- Etsy
- Magento
- Bigcommerce
- Shopify
- Disqus
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jamgora, Colorway Design Group, FIXXI.NET
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A cloud-based eCommerce helpdesk system to manage multichannel customer support. The Merchant can manage multi-channel customer support under single ticket system.
Company Email
support@uvdesk.com
Contact No.
Company's Address
A 67 Sector 63
Noida Uttra Pradesh, 201301
India
UVdesk Helpdesk Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Streamlined workflows
- Email, social media and SMS support
- Single-click response
- Chat session to ticket conversion
- Customizable database tailored to suit your needs
- Immediate conversion of chat sessions into tickets
- Easier email importing
- Advanced ticket configuration rules for ticket dispatching
- Reply macros in order to save time on most common tasks
- Social monitor features to track and compare competition
- Additional custom portals for specific products
- Customizable feedback widget to use directly on the website
- Complete knowledgebase for quick self service solutions
- Advanced scenario execution
- Easier migration of knowledgebase to social networks
- Full Facebook integration
- Full Twitter integration
- API
- Complete set of reports & analytics
- Safe and secure
- Instant chat tickets
- Integrated post-it system
-
Multiple chat widgets for different website sections
-
Fully customizable look&feel
-
Custom attention grabbers
-
Custom multilanguage automatic messages
-
Full service level management
-
Agent team work automation
-
Scenario automation for a faster workflow
-
Time tracking (manual)
- Analytics and Reports
Pricing Info
Deskero offers the following basic and enterprise pricing packages:
Start– $4/agent/month (Monthly and Annual Billing)
- Free for the first agent
- Email ticketing
- Public web portal
- Knowledge base
- Multi-language
- Basic branding
Grow – $12/agent/month or $9/agent/month (Annual Billing)
- All Start features
- Social network ticketing
- Automatic assignment
- Live Chat
- Desktop notifications
- Full APIs
Business– $30/agent/month or $25/agent/month (Annual Billing)
- All Grow features
- Complete multi-channel
- Ticket assignment rules
- Chat & feedback widget
- Service levels
- Scenarios (automations)
Business – $120/agent/month or $90/agent/month (Annual Billing)
- Multi-brand management
- Time tracking
- Extended business & logic rules
- Free internal agents
- Extra support & customizations
Integrations
Deskero integrates with the following business systems and applications:
- Outlook 365
- MySMS
- Zapier
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
TotalErg, ROBO 6K, MyParking.IT
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Cloud-based software that offers simple yet effective tools to integrate requests coming from different channels
Company Email
support@deskero.com
Company's Address
Nabra LTD
4-5 Gough Square
London EC4A 3DE
United Kingdom
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You don’t want only a broad array of useful tools and scalable pricing from a credible CRM Software. Almost as significant as key features is a trustworthy customer support. You want to make sure that if you have any questions about UVdesk Helpdesk or Deskero, or you face some problems, or perhaps you’ll need to request a specific revision or functionality useful to your business you can rely on a responsive and helpful customer support. See if options such as phone support, tickets or live chat are available. What is more, it’s a major asset if you can enjoy personal training or at least an FAQ you can use.
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