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Compare UserGuiding vs WalkMe

What is better UserGuiding or WalkMe? It’s easy to our scoring system to provide you with a general idea which Customer Experience Management Software product is better for your business. For overall product quality, UserGuiding received 8.0 points, while WalkMe gained 9.0 points. At the same time, for user satisfaction, UserGuiding scored N/A%, while WalkMe scored 100%.

Details about their features, tools, supported platforms, customer support, and more are available below to give you a more precise review. Don’t forget to choose only the features your company needs so as not to waste resources for tools that are unnecessary.

At the moment, the most significant services in our Customer Experience Management Software category are: Qualtrics CX, Smartlook, Yotpo.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Onboarding Process Design
  • Interactive Guides
  • Multiple Guides/Hotspots
  • Audience Segmentation
  • Audience Targeting
  • Guide Scheduling
  • Analysis & Reporting

Pricing Info

UserGuiding has three enterprise pricing plans that can help you achieve your onboarding goals while sticking to the budget.

Start-Up Plan – $99.00/month or $82.50/month/annual billing

  • 2,000 Active Users
  • 1 Team Member
  • Unlimited Guides & Hotspots
  • Analytics & Reporting
  • Customization Options
  • Reusable Guides
  • UserGuiding Branding

Growth Plan – $249.00/month or $207.50/month/annual billing

  • All Start-Up Plan Features
  • 5,000 Active Users
  • No UserGuiding Branding
  • Unlimited Team Members
  • Interactive Help Page
  • Guide Search
  • Chat Support

Enterprise Plan – request pricing information

  • All Growth Features
  • Custom Number of Active Users
  • Video Support
  • Dedicated Success Coach
  • Goal Tracking
  • Custom CSS

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

MobileAction, Akaunting, Avansas

Integrations

UserGuiding can integrate with the following solutions and platforms:

  • Google Tag Manager
  • Google Analytics
  • YouTube
  • WordPress

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A results-oriented and user-friendly onboarding guides and walkthroughs creator and manager.

Company Email

info@userguiding.com

Contact No.

Company's Address

UserGuiding
316 High St.
San Francisco, CA 94301
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • WalkMe Player
  • WalkMe Editor
  • WalkMe Analytics (Goals & Search History)
  • Walk-Thrus
  • Onboarding
  • ShoutOuts
  • Launchers
  • Shuttles
  • Resources
  • Permalink
  • Surveys
  • Help and Search Integration (Search, Chat, and Desk Integration)
  • Segmentation Center
  • Autoplay
  • Multi-Language Support
  • Automatic Triggers
  • Highlight and Spotlight
  • Design Customization
  • Automatically Adapt to Interface Changes
  • Screen Size Optimization
  • Browser Support
  • User Management
  • SaaS or Self-Hosted Walk-Thrus
  • Security

Pricing Info

WalkMe offers two enterprise pricing plans: an unlimited free plan with access to basic functions, and the advanced custom plan, priced on a per-quote basis. Please contact the vendor directly to get a quote for your company.

Free Plan (for an unlimited time)

  • 3 Walk-Thrus
  • Up to 5 Steps Per Walk-Thru
  • 300 Assists Per Month
  • Basic Online Support

Custom Plan

To get a custom quote for your company, please contact WalkMe directly.

  • Unlimited Walk-Thru
  • Unlimited Steps Per Walk-Thru
  • Unlimited Assists
  • Multiple Support Options
  • Multiple Domains
  • Full Help Desk Integration
  • Design Flexibility
  • Full Interface Control
  • Advanced API Support
  • Multi-language
  • Self-Hosting Option
  • Analytics
  • SSL Support
  • Segmentation
  • Actively Engage Users
  • Accelerate Proficiency

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

PayPal, Mastercard, Adobe

Integrations

WalkMe integrates with the following business systems and applications:

  • Google
  • Bing
  • Desk
  • Zendesk
  • Toonimo
  • Salesforce

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

WalkMe is a cloud-based, enterprise-class guidance and engagement platform that radically simplifies the online user experience.

Company Email

sales@walkme.com

Contact No.

Company's Address

22 4th Street, Floor 14
San Francisco, CA 94103
USA

Qualtrics CX

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

In the event you continue having doubts about which software will perform best for your business it might be a sensible idea to examine each service’s social metrics. Such metrics are quite often an indicator of how popular every product is and how big is its online presence. For instance, in case of Facebook UserGuiding has 354 likes on their official page while WalkMe profile is liked by 80177 users.

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