What is better UserGuiding or NICE inContact CXone? If you’re having a tough time deciding on the best Customer Experience Management Software product for your needs, it’s a good idea to do a comparison of the available software and determine which service offers more advantages. For example, here you can examine UserGuiding (overall score: 8.0; user rating: N/A%) vs. NICE inContact CXone (overall score: 8.8; user rating: 91%) for their overall performance.
You can even see which one provides more tools that you need or which has better pricing plans for your current budget constraints. Having a clear table to compare their features will significantly boost the likelihood of finding the best product for your company. Pay attention to other factors of the software such as if it’s easy to use, flexibility, scalability, and pricing terms.
Currently, the most popular services in our Customer Experience Management Software category are: Alchemer, Smartlook, Zendesk.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
You should pay attention to the fact that while both UserGuiding and NICE inContact CXone may provide a top quality range of features each software may be created for a different company size. If you are studying different apps you may want to pay attention to a company size they are aimed at. Some functionalities might scale up with no problem for huge enterprises but if you own a small or mid-sized business it’s usually more sensible to refrain paying for advanced functionalities that you may never use.
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