What is better Tracx or CustomerSuccessBox? We are here to streamline the cumbersome process of comparing Business Intelligence Software products for you. For instance, on this page you can look at the overall performance of Tracx (8.4) and compare it with the overall performance of CustomerSuccessBox (8.6). It's also possible to match their overall user satisfaction rating: Tracx (98%) vs. CustomerSuccessBox (95%).
Furthermore, study their capabilities in detail to find out which product can better deal with your company’s requirements. Generally, any business app must let you to quickly check the big picture, all the while offering you immediate access to the details.
Our experts made sure to review all popular Business Intelligence Software solutions available on the market, but among all the ones we reviewed these three deserved our special attention: Sisense, Looker, Sisense for Cloud Data Teams.
Tracx is a quote-priced system, as the company tailors a special SMB/enterprise pricing plan for each user. Contact them to find out more, and ask for your quote.
Currently, Tracx offers a streamlined integration with IBM Coremetrics to uncover the impact of social media on web performance and revenue generation.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Canon, Nestle, WorldVision
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Leading social business platform that empowers enterprises and brands to build their image for new and existing customers and connect with other key audiences.
CustomerSuccessBox provides three plans for users to choose from, including an enterprise pricing plan for SaaS businesses that want to improve customer success effort across multiple teams and products. Here are the details:
Grow – $499/month
Designed for SaaS businesses having a small CSM team
1 SaaS product
Customer communications
Account health tracking
Customer onboarding & CSM workflows
CSM’s portfolio management
Tasks & alerts
Customer success journeys
Predictive account analytics
Revenue forecasts
Standard SaaS system integrations
Support via email
Business – by quote
Suitable for SaaS businesses with a large CSM team and mature CSM practices
All features in Grow Plan, Plus:
Standard SaaS system integrations + customizable rules
Support via live chat
Enterprise – by quote
A CSM solution for SaaS businesses with a wide range of teams and products
All features in Business Plan, Plus:
Standard SaaS system integrations + customizable rules & two-way sync
CustomerSuccessBox is a customer success platform designed for SaaS CSM managers and teams to quickly and smartly solve issues in customer and revenue retention and churn.
Almost as crucial as functionalities and client support quality are pricing plans made available by Tracx and CustomerSuccessBox. Even though cost should not be a deciding factor it’s without a doubt a key thing to consider. You should look for a flexible pricing package that can be matched with your team size and painlessly scaled up when your business grows. You should be certain you don’t opt for packages that have additional functionalities that you won’t use and always try to contact with the vendor directly because enterprises can usually benefit from discounts. You should also give a chance to a free trial or demo of every service to spend at least some time working with it. It’s a helpful experience that doesn’t ask you to invest any money and offers a solid overview of what it’s like to work with Tracx and CustomerSuccessBox.
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