What is better TOPdesk or Helprace? It’s a good idea to use our scoring system to give you a general idea which Help Desk Software product is more suitable for your business. For overall product quality, TOPdesk received 8.5 points, while Helprace gained 8.0 points. At the same time, for user satisfaction, TOPdesk scored 96%, while Helprace scored 90%.
Details about their features, tools, supported platforms, customer service, etc. are available below to help you get a more precise assessment. Don’t forget to get only the functions your company needs to avoid wasting cash for tools which are redundant.
Right now, the leading products in our Service Desk Software category are: Freshservice, LiveAgent, Zendesk.
TOPdesk provides enterprise pricing options. All plans include complimentary features such as access to mailboxes, assets, unlimited end users, and the marketplace.
TOPdesk integrates with various business systems and applications, including:
Microsoft Intune
Microsoft Azure
Clicksign
Versio.io
SMS notifications
Power BI
Oracle
ZigiOps: Jira, Azure, Dynatrace, OpsBridge
Ebbot AI Chatbot
Intrafind
NIVO Identity Management
ROGER365.io
Microsoft Teams
ServiceNow
Zendesk
Jira
Trello
TeamViewer
The tool comes with an API, facilitating smooth communication with TOPdesk and eliminating the need for intricate custom work connecting with other applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nando's, Roots, The University of Memphis
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TOPdesk excels in optimizing service operations, providing organizations with a streamlined and adaptable solution, fostering collaboration, and enhancing overall operational efficiency.
Helprace is built only for SMBs, so it doesn’t offer an enterprise pricing plan. It provides six SMB pricing plans for you to choose from. Here are the details of each plan:
A suite of integrated helpdesk solutions that integrates ticketing, online community building, and knowledge base management to enhance customer service.
No Help Desk Software will be able to cater to all the needs of a company. Though core functionalities of TOPdesk and Helprace should matter you should also thoroughly analyze the integrations supported by a given service. Quote frequently you will already be working with some other SaaS software in your company and it’s definitely better to select solutions that integrate well with each other. If you do that you can be certain of a smooth transfer of information between your teams and services, which can significantly reduce time spent on migrating between one service and the other.
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