What is better TOPdesk or Helprace? There is a wide range of Help Desk Software products in the market today. The best way to find out which one fits your needs best is to evaluate them side by side. For example, here you can review TOPdesk and Helprace for their overall score (8.5 vs. 8.0, respectively) or their user satisfaction rating (96% vs. 90%, respectively).
Additionally, you can examine their features and pricing conditions along with other useful facts below. When matching products make sure you check their related capabilities and mark their disparities to get a clearer picture of both deals. What is more bear in mind to evaluate non-core factors such as security, backup, usability, and helpdesk support.
Users who want to save some time or want a Service Desk Software suggestion from our team might want to investigate these top choices for this year: LiveAgent, Zendesk, Freshservice.
TOPdesk provides enterprise pricing options. All plans include complimentary features such as access to mailboxes, assets, unlimited end users, and the marketplace.
TOPdesk integrates with various business systems and applications, including:
Microsoft Intune
Microsoft Azure
Clicksign
Versio.io
SMS notifications
Power BI
Oracle
ZigiOps: Jira, Azure, Dynatrace, OpsBridge
Ebbot AI Chatbot
Intrafind
NIVO Identity Management
ROGER365.io
Microsoft Teams
ServiceNow
Zendesk
Jira
Trello
TeamViewer
The tool comes with an API, facilitating smooth communication with TOPdesk and eliminating the need for intricate custom work connecting with other applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nando's, Roots, The University of Memphis
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TOPdesk excels in optimizing service operations, providing organizations with a streamlined and adaptable solution, fostering collaboration, and enhancing overall operational efficiency.
Helprace is built only for SMBs, so it doesn’t offer an enterprise pricing plan. It provides six SMB pricing plans for you to choose from. Here are the details of each plan:
A suite of integrated helpdesk solutions that integrates ticketing, online community building, and knowledge base management to enhance customer service.
Almost as important as functionalities and user support level are pricing packages offered by TOPdesk and Helprace. Even though price should not be the sole element it’s definitely a significant thing to think about. You should count on a flexible pricing plan that can be matched with your team size and easily scaled up every time your team develops. Be sure that you don’t select plans that have complex tools that you won’t use and always make an effort to contact with the vendor directly as enterprises can often count on discounts. You should also check out a free trial or demo of each solution to spend at least some time working with it. It’s a valuable experience that doesn’t require you to spend any money and offers a solid overview of what it feels like to work with TOPdesk and Helprace.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
