What is better TOPdesk or Helpdesk Pilot? There is a wide range of Help Desk Software products in the market today. The ideal way to find out which service fits your needs best is to compare them side by side. For instance, here you can examine TOPdesk and Helpdesk Pilot for their overall score (8.5 vs. 7.2, respectively) or their user satisfaction rating (96% vs. 99%, respectively).
You can also compare their functions and pricing conditions as well as other useful data below. When matching products make sure you check their similar advantages and mark their distinctive elements to get a clearer picture of both deals. What is more remember to assess secondary issues including security, backup, intuitiveness, and customer service.
Users who want to save some time or want a Service Desk Software advice from our team may want to examine these top choices for this year: Freshservice, Zendesk, LiveAgent.
TOPdesk provides enterprise pricing options. All plans include complimentary features such as access to mailboxes, assets, unlimited end users, and the marketplace.
TOPdesk integrates with various business systems and applications, including:
Microsoft Intune
Microsoft Azure
Clicksign
Versio.io
SMS notifications
Power BI
Oracle
ZigiOps: Jira, Azure, Dynatrace, OpsBridge
Ebbot AI Chatbot
Intrafind
NIVO Identity Management
ROGER365.io
Microsoft Teams
ServiceNow
Zendesk
Jira
Trello
TeamViewer
The tool comes with an API, facilitating smooth communication with TOPdesk and eliminating the need for intricate custom work connecting with other applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nando's, Roots, The University of Memphis
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TOPdesk excels in optimizing service operations, providing organizations with a streamlined and adaptable solution, fostering collaboration, and enhancing overall operational efficiency.
Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.
Both TOPdesk and Helpdesk Pilot were tested by a group of independent SaaS experts who conducted a thorough analysis of all crucial elements of each software. Their total rating was calculated by means of unique SmartScore model which provides a separate partial score to every component like: main functionalities, client support, mobile support, security, customer satisfaction as well as reviews in other media. We know useful features are not the only aspect important to a business so we make an effort to pay attention to all sides of a software before calculating its final score.
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