What is better TeamViewer or ScreenConnect? To make sure you get the most helpful and productive Customer Support Software for your company, you have to compare products available on the market. For example, here it is possible to match TeamViewer’s overall score of 8.4 against ScreenConnect’s score of 9.0. You can also evaluate their general user satisfaction: TeamViewer (N/A%) vs. ScreenConnect (96%).
What’s more, you can evaluate their good and bad points feature by feature, including their terms and conditions and prices. By comparing products you are more likely to pick the right software for your budget. It’s clear you must understand your specific needs to realize which software matches those needs.
In the event you have to quickly find the more reliable Customer Support Software according to our review team we recommend you examine one of these services: Zendesk, Freshdesk, Freshdesk Omni.
TeamViewer supports integrations with the following business systems and applications:
Microsoft Outlook
JIRA
Spiceworks
ZenDesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Intesa Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TeamViewer is a software tool that enables you to remote control any computer over the internet within seconds and also conduct online meetings. It is straightforward to use. Just download the client and enter the target's details. Its free version is already a powerful tool for technical support operations.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Every time you select a software that you believe will work best for your business you shouldn’t just pay attention to what experts have to say about it. Very often personal experience with the service may change, depending on specific preferences and needs. This is why in our reviews we also give our User Satisfaction Rating for every service to give you a reliable overview of how real users of TeamViewer and ScreenConnect estimate their contact with the service. Our system is built around detailed analysis of product mentions on other websites, social networks as well as blogs, so you are going to get a complete and reliable overview of what other users think about each app. In this example TeamViewer got a total satisfaction rating at N/A% while for ScreenConnect 96% of people say they had an enjoyable experience with it.
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