What is better TeamViewer or NinjaOne (Formerly NinjaRMM)? Today’s corporations need the most effective Customer Support Software product to continue to be competitive. On this page we help you with buying the best product, by allowing you to evaluate TeamViewer and NinjaOne (Formerly NinjaRMM) down to the very details of their individual offers.
You may also check our overall scoring values, which rate the software overall quality and performance. TeamViewer got a 8.4 score, while NinjaOne (Formerly NinjaRMM) has a score of 8.6. Likewise, you can compare their general user satisfaction rating: N/A% (TeamViewer) against 93% (NinjaOne (Formerly NinjaRMM)). Keep in mind to opt for the application that best answers your top needs, not the application with a lot of features.
We realize that not all companies have the time to scrutinize a wide range of various services, so we created a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Freshdesk Omni, Zendesk.
TeamViewer supports integrations with the following business systems and applications:
Microsoft Outlook
JIRA
Spiceworks
ZenDesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Intesa Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TeamViewer is a software tool that enables you to remote control any computer over the internet within seconds and also conduct online meetings. It is straightforward to use. Just download the client and enter the target's details. Its free version is already a powerful tool for technical support operations.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
No Customer Support Software will manate to cover all the needs of a specific team. Even though key functionalities of TeamViewer and NinjaOne (Formerly NinjaRMM) are obviously a priority you should also carefully study the integrations offered by every solution. Quote frequently your team will already be using various kinds of SaaS software in your company and it’s definitely more beneficial to choose services that integrate well with one another. That way you can ensure a reliable transfer of information between your teams and software used, which can significantly reduce time devoted to migrating between one service and the next.
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