What is better SysAid or Reamaze? Finding the best Help Desk Software product is all about cross-checking numerous solutions and determining the top program for your specific needs. Our unique process will give you a brief look at the general rating of SysAid and Reamaze. For overall quality and performance, SysAid scored 9.2, while Reamaze scored 8.3. On the other hand, for user satisfaction, SysAid earned 98%, while Reamaze earned 89%.
Below you can also check their features, terms, plans, etc. to see which software will be more suitable for your situation. One key element to check is if the software allows you to enable/disable permissions on different types of users to secure any critical corporate data.
Currently, the leading products in our Help Desk Software category are: Salesforce Service Cloud, Zendesk, Freshdesk.
Once integrated, you’ll benefit from extended capabilities from within SysAid.
BI Analytics, powered by Qlik
TeamViewer for a robust remote control solution
GFI Software for superior patch management capabilities.
Automate Joe is SysAid’s built-in service orchestration engine, powered by CA Automic
In addition, SysAid offers 3rd party integrations with leading software applications and services, like Jira Software, Slack, Skype, Salesforce, Trello, and many more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Coca Cola, Panasonic, Adobe, Lufthansa, LG
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.
If you are still having doubts about which service will perform best in your case it might be a sensible idea to analyze each service’s social metrics. Such metrics are usually an indicator of how popular each software is and how large is its online presence. For example SysAid Twitter profile has currently 1554 followers. At the same time Reamaze Twitter is followed by 172 users.
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